Technical Trainer Lead, Design (Contract)

Nava PBC

2h•$100 - $140•Hybrid

About The Position

The Technical Trainer Lead prepares staff at a state workforce agency for major launch milestones of Nava’s paid family and medical leave benefits solution. The role designs and delivers role-based train-the-trainer sessions for claims adjudicators, appeals judges, contact center agents and supervisors, product owners, and leadership. It also manages the training environment and assesses staff readiness ahead of each milestone, bridging agency business operations and Nava’s technology teams so the program works in practice for the people who use it. The role has no direct reports and succeeds through influence rather than authority. It establishes training standards and templates for product managers and designers, evaluates quality through readiness checks and accessibility and plain-language reviews, and escalates gaps to the Program Manager and Senior Program Manager. It does not own the materials individual teams develop for their solutions, the Knowledge Base, the release calendar, or release go/no-go decisions. This is an hourly, full-time 1099 independent contractor position with a 12-month contract duration. Work is on-site at the client’s state capital monthly or as needed, and otherwise remote within the U.S. The start date is contingent on contract award and expected soon after. The position is contingent upon contract award. Contractors are not eligible for Nava benefits unless hired in a full-time capacity; the posting lists company perks and benefits separately.

Requirements

10 to 15+ years designing and delivering role-based training, including train-the-trainer, for government or other regulated operations staff.
Adult-learning instructional design built around real job tasks and scenarios.
Experience keeping training aligned with agile releases or milestones.
Plain-language writing skills and training or certification in Section 508 accessibility.
Facilitation and influence skills, including experience leading without direct authority.
Client-facing experience bridging business operations and technology teams and representing the employer to stakeholders.
Legal authorization to work in the United States.
Ability to meet any other requirements for government contracts for which candidates are hired.
Work authorization that does not require visa sponsorship now or in the future.
Ability to work from the contiguous United States.

Responsibilities

Design and deliver role-based train-the-trainer sessions built on real job scenarios, co-led with agency super-users from the first milestone.
Run a training sandbox with a Nava engineer using synthetic data.
Run scripted readiness checks before each milestone and report readiness to Program Leadership on a metrics dashboard they design.
Set templates and content standards, including plain language and Section 508 accessibility, for product managers and designers to follow.
Update training after every release.
Hand over editable training materials so the agency can continue training after Nava leaves.
Escalate gaps to the Program Manager and Senior Program Manager.

Benefits

Comprehensive medical, dental, and vision plans.
Disability, life, and accidental death insurance at no cost.
Vacation, holidays (including Juneteenth), and floating holidays.
12 paid federal holidays each year in addition to regular PTO.
Eligible employees may receive a performance-based annual bonus when Nava meets its goals.
Paid parental leave for new parents, plus weekly meals delivered to the home.
Wellness platform with physical, mental, and emotional health resources and support tools.
Virtual doctor visits with no copay, depending on available providers.
Unpaid sabbatical leave earned after continuous service.
401(k) match of 4% of salary.
Flexible work in a remote-first environment.
Company laptop and home-office setup assistance through Staples for remote work needs.
Monthly reimbursement to help offset eligible home-office utility expenses.
Internal training programs and resources for professional skills.
LinkedIn Learning access and an annual allowance for courses, tuition, and certifications.
Referral bonus for referrals who join Nava.
Pre-tax commuter programs for in-office travel when applicable.
Collaborative, remote-friendly team environment.