Team Lead Jobs

About The Position

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Assist management in supervising associates, assigning duties, communicating goals and feedback, training associates, and providing direction on member service.
• Help resolve member complaints and issues in accordance with company guidelines and support compliance with company policies and procedures.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Explain membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and promote Sam’s Club products and services.
• Participate in sales and marketing events, maintain marketing recaps and other required documentation, and work toward membership goals.
• Provide member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, and supporting members using self-service technology.
• Assist members with transactions at registers or self-checkout and ensure club pickup orders are filled.
• Oversee assigned areas by handling claims and returns, organizing merchandise, identifying shrink and damages, maintaining cart and flatbed availability, retrieving carts, and keeping the parking lot clean.
• Complete accounting records, files, transactions, and other required documentation according to accounting office procedures.
• Provide funds for register operations, prepare financial analysis reports and daily deposits, oversee cash fund transfers, and investigate cash register and accounting office overages and shortages.
• Maintain the confidentiality and accuracy of financial and personal information.
• Collaborate with managers, coworkers, customers, and business partners to develop and implement processes, monitor progress and results, and identify and address improvement opportunities.
• Demonstrate and support company policies, procedures, ethics, and integrity; assist management in addressing ethical and compliance issues.
• Lead and participate in teams by sharing resources and information, determining needs and priorities, coordinating work, providing feedback and support, and helping others adapt to change.
• Promote a respectful and inclusive workplace, build trusting relationships, communicate positively, and help develop and mentor others.
• Model integrity and accountability, serve customers and members, make decisions using reliable information, and pursue continuous improvement.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and/or protected paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefits for eligible full-time and part-time associates, covering programs from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.
• Performance-based bonus awards.
• Potential hourly premiums based on schedule, facility, season, or work performed.