Retail Part Time Team Lead

Office Depot • Boardman, OH

1d

About The Position

The Retail Team Lead is a part-time role at Office Depot that provides customers with solutions across products, technology, services, furniture, and print. The role builds customer relationships, uses training and sales principles to identify customer needs, and supports a customer-centric store environment and positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Team Lead supports sales, customer satisfaction, visual merchandising, freight, and logistics, and may serve as a Key Carrier and perform Leader on Duty functions. External Key Carrier duties include scheduled opening and closing shifts. The position may require consent to periodic comprehensive third-party background checks.

The role supports Print Services operations and sales, helps associates use Print Services equipment, coordinates customer service across the store, and ensures orders are completed correctly and on time. It also processes merchandise, follows operational and visual standards, supports loss prevention and company policy compliance, and helps improve sales, profitability, conversion, average order value, and customer satisfaction.

As an External Key Carrier or Leader on Duty, the Team Lead helps ensure building and associate safety and security when management is absent. Opening and closing duties include communicating key performance indicators, guiding associates, operating the store alarm system, and following opening and closing processes. The role may also assist with cash handling, cashier and merchandise error logs, register voids, tax exemptions, and cash-office audits.

The position requires support for a safe and healthy work environment, including working safely and addressing potential hazards. Other duties may be assigned. The company offers competitive salaries, a benefits package including a 401(k), opportunities for growth, and possible participation in an incentive program subject to its terms and conditions.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and point-of-sale systems.
• Attention to detail.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrates integrity, accountability, and trust.
• Action-oriented with a drive for results, sound decision-making, and patience.
• Desire to continuously build product and selling knowledge.
• Ability to perform External Key Carrier responsibilities, including scheduled opening and closing shifts.
• May be required to consent to periodic comprehensive third-party background checks.

Nice To Haves

• Experience in Print Services.
• High school diploma or equivalent.
• Sales and/or customer service experience.

Responsibilities

• Support Print Services operations and store sales; operate and assist associates with Print Services equipment to ensure orders are completed correctly and on time.
• Use communication tools to request Print Services assistance and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently while following procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to maintain loss prevention compliance and support company loss prevention efforts.
• Follow company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, average order value, and customer satisfaction improvement initiatives.
• Drive positive customer satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to encourage customer retention.
• Develop personal selling skills and product knowledge using provided sales and service tools.
• Help ensure building and associate safety and security when management is absent.
• Perform scheduled opening and closing duties, including awareness of key performance indicators, guidance to improve results, alarm activation or deactivation, and store opening or closing processes.
• May assist with cash handling, cashier and merchandise error logs, register voids, tax exemptions, and cash-office audits.
• Support a safe work environment by working safely and addressing potential hazards or concerns.
• Perform other duties as assigned.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED