Retail Part Time Team Lead

Office Depot • Kirkwood, MO

2d • $15 - $18

About The Position

The Retail Team Lead is a part-time role at Office Depot that provides customers with total solutions across products, technology, services, furniture, and print. The role builds customer relationships, supports a customer-centric environment and local community engagement, and contributes to a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Team Lead uses the company’s sales principles and training to proactively engage customers, assess their needs, and drive sales and customer satisfaction.

The position helps develop a vibrant sales culture and maintain visual merchandising standards, while supporting freight, logistics, and store operations. The Team Lead is also a part-time Key Carrier and may perform Leader on Duty functions. External Key Carrier duties include opening and closing the location and being scheduled for those shifts. Essential functions may require consent to periodic comprehensive background checks conducted by a third party.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrates integrity, accountability, and trust.
• Action-oriented, with a drive for results, sound decision-making, patience, and a desire to continuously build product and selling knowledge.
• Ability to perform External Key Carrier responsibilities, including opening and closing the store and working scheduled opening or closing shifts.
• Ability to operate equipment in the Print Services area.

Nice To Haves

• Experience in Print Services.
• High school diploma or equivalent.
• Sales and/or customer service experience.

Responsibilities

• Support the Print function and efficient store operations while driving overall store sales.
• Operate and assist associates with equipment in the Print Services area to maintain efficient production and complete client orders correctly and on time.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently while following procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to ensure regular loss prevention compliance and support company loss prevention efforts.
• Ensure compliance with company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to drive client and customer retention.
• Develop personal selling skills and product knowledge using provided sales and service tools.
• Ensure building and associate safety and security when management is absent.
• Perform opening or closing responsibilities, including store alarm activation or deactivation and opening or closing processes.
• Promote awareness of key performance indicators and provide guidance to improve results.
• May assist with reviewing cash handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Perform other duties as assigned or deemed necessary.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• Potential eligibility to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED