Retail Part Time Team Lead

Office Depot • Rocky Mount, NC

3d • $9 - $14

About The Position

At Office Depot, the part-time Retail Team Lead provides total solutions to customers across Products, Technology, Services, Furniture, and Print. The role builds and maintains customer relationships, serves as a trusted advisor, supports a customer-centric environment and community engagement, and contributes to a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Team Lead uses company sales principles to engage customers, promote the store’s offerings, assess customer needs, and support customer satisfaction.

The Team Lead helps develop a vibrant sales culture and maintain visual merchandising standards while supporting freight, logistics, and client satisfaction. This position also serves as a part-time Key Carrier and may perform Leader on Duty functions. External Key Carrier duties include opening and closing the location and working the associated shifts. The role may require consent to periodic comprehensive third-party background checks.

The position supports efficient Print Services operations, including using and assisting associates with print equipment, completing client orders correctly and on time, and coordinating customer service across the store. It also supports operational efficiency, loss prevention, sales and profitability, customer engagement, coaching and training, and the safe and secure operation of the building when management is absent.

The ODP Group describes itself as a provider of products, services, and technology solutions through B2B distribution and omnichannel operations, including supply chain and distribution operations, sales professionals, online presence, and Office Depot and OfficeMax retail stores. Coworkers are expected to support a safe and healthy work environment by working safely and addressing potential hazards or concerns. The company offers competitive salaries, a benefits package including a 401(k), opportunities to move and grow within the organization, and possible participation in an incentive program subject to its terms and conditions. The posting states that it will remain open for at least three days and expire once the position is filled.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and point-of-sale systems.
• Attention to detail; experience in Print Services is desirable.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trustworthiness.
• Action-oriented, with a drive for results, sound decision-making, patience, and a desire to continuously build product and selling knowledge.
• Able to perform External Key Carrier duties, including opening and closing responsibilities, and be scheduled for the respective shifts.
• May be required to consent to periodic comprehensive background checks conducted by a third party.

Nice To Haves

• High school diploma or equivalent.
• Sales and/or customer service experience.
• Experience in Print Services.

Responsibilities

• Support the Print function and efficient store operations while driving overall store sales.
• Operate Print Services equipment and assist associates in using it to maintain efficient production and complete client orders correctly and on time.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently according to established procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Work with associates to support regular loss prevention compliance and comply with company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction improvement initiatives.
• Drive positive client satisfaction, including coaching and training associates to enhance the customer experience.
• Support community outreach initiatives that promote client and customer retention.
• Develop personal selling skills and product knowledge using provided sales and service tools to deliver total solutions.
• Help ensure the safety and security of the building and associates when management is absent.
• Perform opening or closing responsibilities, including activating or deactivating the store alarm and following opening or closing processes.
• Drive awareness of key performance indicators and provide guidance to improve results.
• May assist with reviewing cash handling, cashier and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Perform other duties as assigned or deemed necessary.
• Work safely and address potential workplace hazards or concerns.

Benefits

• 401(k)
• Competitive salaries
• Opportunities to move and grow within the organization
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED