Member Team Lead

Walmart•Columbia, SC

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates, provides guidance on member service, resolves member complaints according to company guidelines, and supports compliance with company policies. It also participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and working toward membership goals. It provides member service by identifying needs, supporting purchasing decisions, locating merchandise, assisting with self-service technology and transactions, and ensuring club pickup orders are filled. The Member Team Lead oversees assigned areas, including claims and returns, merchandise organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness. The role also completes accounting records and transactions, supports register operations, prepares deposits and cash fund transfers, investigates cash overages and shortages, and protects the confidentiality and accuracy of financial and personal information. The role collaborates with managers, coworkers, customers, and business partners to develop and improve processes, monitor results, and address opportunities. It models ethical conduct and compliance, participates in and leads teams, coordinates assignments, supports work quality and timelines, and helps others adapt to change. It is expected to embody the company’s values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

Assist management in supervising associates, assigning duties, communicating goals and feedback, training associates, and providing direction on member service.
Help resolve member complaints and issues in accordance with company guidelines and support compliance with company policies and procedures.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Explain membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and promote Sam’s Club products and services.
Participate in sales and marketing events, maintain marketing recaps and other required documentation, and work toward membership goals.
Provide member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, and supporting members using self-service technology.
Assist members with transactions at registers or self-checkout and ensure club pickup orders are filled.
Oversee assigned areas by handling claims and returns, organizing merchandise, identifying shrink and damages, maintaining cart and flatbed availability, retrieving carts, and keeping the parking lot clean.
Complete accounting records, files, transactions, and other required documentation according to accounting office procedures.
Provide funds for register operations, prepare financial analysis reports and daily deposits, oversee cash fund transfers, and investigate cash register and accounting office overages and shortages.
Maintain the confidentiality and accuracy of financial and personal information.
Collaborate with managers, coworkers, customers, and business partners to develop and implement processes, monitor progress and results, and identify and address improvement opportunities.
Demonstrate and support company policies, procedures, ethics, and integrity; assist management in addressing ethical and compliance issues.
Lead and participate in teams by sharing resources and information, determining needs and priorities, coordinating work, providing feedback and support, and helping others adapt to change.
Promote a respectful and inclusive workplace, build trusting relationships, communicate positively, and help develop and mentor others.
Model integrity and accountability, serve customers and members, make decisions using reliable information, and pursue continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off and/or protected paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefits for eligible full-time and part-time associates, covering programs from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.
Performance-based bonus awards.
Potential hourly premiums based on schedule, facility, season, or work performed.