Team Lead Jobs

About The Position

Requirements

• High School diploma or equivalent required.
• 3+ years of customer service experience.
• Effective communication skills.

Nice To Haves

• Bachelor’s degree preferred.
• 2+ years of experience in a leadership / supervisory role preferred.

Responsibilities

• Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
• Handle escalated customer issues and provide weekly support for customer interactions.

Benefits

• Complete health insurance coverage
• 401(k) with 6% employer match that starts day one
• Multiple bonus programs
• Paid holidays and generous paid time off
• Tuition Assistance Program that covers professional continuing education
• Employee Perks Café featuring affordable daily meal options from local restaurants
• On-site fitness center and beautifully maintained walking paths
• Best-in-class, clean, modern facilities