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Patient Financial Services Team Lead

St. Tammany Parish Hospital•Madisonville, LA

About The Position

The Patient Financial Services Team Lead monitors all accounts receivable staff activities to ensure accurate, complete, and timely filing and follow-up. The role works with payers to resolve recurring issues related to denials or contract compliance; determines appropriate responses or corrective actions for denials, including identifying assistance needed from other departments or staff; and analyzes collected data to identify opportunities to reduce denials and improve the revenue cycle. The Team Lead reports trends to a supervisor and oversees training for new employees in the assigned area. The position is scheduled for 40 hours per week. It requires a high school diploma or equivalent and at least six months of demonstrated experience in billing and accounts receivable management for all payers. Preferred but not required: AAHAM certification. Physical demands include prolonged standing, sitting, or walking and lifting at least 20 pounds. Seeing is constant; talking and hearing are frequent; lifting, carrying, stooping, reaching, and handling/feeling are occasional.

Requirements

  • High school graduate or equivalent.
  • At least six months of demonstrated experience in billing and accounts receivable management for all payers.
  • Attention to detail and ability to apply critical-thinking and problem-solving skills.
  • Ability to handle complex issues independently with minimal supervision.
  • Ability to prioritize, organize, and monitor multiple tasks.
  • Clear and concise oral and written communication skills.
  • Ability to exercise sound judgment within established guidelines.
  • Ability to maintain cooperative working relationships with other departments.
  • Ability to use Microsoft Office in performing duties and responsibilities.
  • Must possess good physical health.
  • Able to stand, sit, or walk for long periods and lift at least 20 pounds.

Nice To Haves

  • AAHAM certification is preferred but not required.

Responsibilities

  • Monitor accounts receivable staff activities to ensure accurate, complete, and timely filing and follow-up.
  • Work with payers to resolve recurring denial or contract-compliance issues.
  • Determine appropriate responses or corrective actions for denials, including assistance needed from other departments or staff.
  • Analyze collected data and identify opportunities to reduce denials and improve the revenue cycle.
  • Report trends to a supervisor.
  • Oversee training of new employees in the assigned area.

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