Women, Infants, and Children Admin Team Lead (Administrative Assistant)-61007302

State of South Carolina • Richland County, SC

2d

About The Position

The Women, Infants, and Children (WIC) Admin Team Lead provides direction and supervision to administrative support staff under the direction of the WIC Administrative Services Coordinator. The role collaborates with other disciplines and administration to help ensure services are effective and efficient and delivered in a culturally competent, customer-friendly environment.

The position supervises and instructs WIC team members, oversees accurate entry of client information in the SC-WIC system, maintains staff audits and training records, and manages Employee Performance Management System records. It provides and documents staff feedback and appraisals. The role also delivers customer service to public health clients, conducts interviews, handles appointments and telephone calls, processes information and medical records, and enters client data into required electronic applications and the SC-WIC system.

The Team Lead ensures staff follow program and agency guidelines for issuing e-WIC cards and Farmer’s Market benefits, and for handling customer service complaints. Other duties include attending relevant training and meetings, ensuring administrative staff have necessary materials and resources, and preparing and submitting required or requested reports. Other related duties may be assigned.

Requirements

• High school diploma and work experience directly related to the area of employment; a bachelor's degree may substitute for the related work experience.
• Any equivalent combination of education and/or experience demonstrating the required knowledge, skills, and abilities may be considered, subject to approval by the SCDPH Chief Human Resources Officer or delegate.
• Institutions of higher learning must be recognized by the Council for Higher Education Accreditation.

Nice To Haves

• One year of supervisory experience.

Responsibilities

• Direct and supervise administrative support staff under the direction of the WIC Administrative Services Coordinator.
• Collaborate with disciplines and administration to support effective and efficient services in a culturally competent, customer-friendly environment.
• Supervise and instruct WIC team members and ensure client information is entered into the SC-WIC system according to program guidelines.
• Maintain audits, training records, and Employee Performance Management System records for individual staff.
• Provide and document staff feedback and appraisals.
• Greet and interview public health clients and provide culturally competent customer service in accordance with WIC program and agency policies and procedures.
• Answer telephones and schedule appointments as necessary.
• Process information, complete medical records, and enter client information into applicable electronic applications or the SC-WIC system as required.
• Ensure staff comply with program and agency guidelines for issuing e-WIC cards and Farmer’s Market benefits.
• Ensure staff follow customer service and cultural competency guidelines, including WIC Program customer service complaint procedures.
• Attend relevant program and agency training and meetings.
• Ensure necessary materials and resources are available for administrative staff.
• Prepare and submit required, mandated, or requested reports.
• Complete other duties related to the position as assigned.

Benefits

• 15 days of annual (vacation) leave per year
• 15 days of sick leave per year
• 13 paid holidays
• Paid parental leave
• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children
• South Carolina Deferred Compensation Program
• State Retirement Plan (SCRS) or State Optional Retirement Program (State ORP)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED