Team Lead-109010
About The Position
The Team Lead (TL) assists the General Manager (GM) with day-to-day hotel operations to support optimum performance, continual improvement in key performance indicators, and guest satisfaction. The TL resolves guest and associate issues, helps improve efficiency and profitability across property management, and assumes the GM’s responsibilities when required. The TL also helps ensure safety and security procedures comply with company guidelines and standards for associates and guests. The role supports company initiatives to increase revenue, lower costs, and improve guest and associate satisfaction. It includes training associates on brand standards and job expectations, enforcing company policies, monitoring guest balances, refunds, inventory, and purchases, and helping meet budgeted financial goals. The Team Lead serves as the first point of contact for guest service issues and may provide coverage in front desk, housekeeping, and other hotel operations as needed. The role requires prior hotel experience, effective communication and basic arithmetic skills, the ability to operate property management system technology, and the ability to supervise the daily activities of 8 to 15 hourly associates. The position involves navigating the hotel and parking lot, occasional lifting, and exposure to varying weather, noise, and other environmental conditions. Travel to additional locations within a reasonable geographic area may be requested.
Requirements
- Prior hotel experience is required.
- High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
- Ability to comprehend fundamental instructions and write short correspondence and memos.
- Solid English reading, writing, and verbal communication skills to communicate effectively with guests, associates, and outside vendors.
- Ability to operate property management system technology.
- Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
- Ability to apply common-sense understanding to carry out detailed written or oral instructions.
- Ability to oversee or supervise the daily activities of 8 to 15 hourly associates.
- Ability to organize multiple priorities and support efficient daily operations.
Nice To Haves
- Previous supervisory experience is desired.
Responsibilities
- Assist the General Manager with day-to-day hotel operations and assume the GM’s responsibilities when required.
- Promote a 100% commitment to providing the best possible guest experience and instill the guest satisfaction objective among hourly associates.
- Help associates carry out company initiatives to increase revenue, reduce costs, and improve guest and associate satisfaction.
- Assist the GM in training associates on brand standards and job performance expectations.
- Uphold and enforce company standards and policies, including prompt reporting of safety and security issues.
- Assist with monitoring in-house guest balances and issuing refund checks.
- Monitor monthly supplies and equipment inventory and ensure day-to-day purchases stay within budget and use approved vendors.
- Help maximize revenue and flow through to GOP to meet or exceed budgeted EBITDA.
- Serve as the first point of contact for guest service issues, resolving them or escalating them to the GM as appropriate.
- Treat guests and associates with professionalism, respect, and kindness.
- Assist with sales activities to increase occupancy, enter Quality SOAR leads weekly, seek local business opportunities, and make sales calls and other telemarketing contacts.
- Provide relief and backup coverage, including front desk and housekeeping duties, as needed for hotel operations.
- Inspect guest rooms.
- Help monitor social media websites and ensure timely, appropriate responses.
- Assist with database checks, quick-hit meetings, and guest-ready or visual inspections as needed.
Benefits
- Weekly pay
- Competitive wages
- Great working environment
- Employee recognition programs
- Medical insurance
- Dental insurance
- Vision insurance
- Health care and dependent care flexible spending accounts
- Employer-paid basic life and AD&D insurance
- Employer-paid long-term disability
- Optional employee-paid voluntary benefits, including short-term disability, buy-up long-term disability, supplemental life insurance, and dependent life insurance
- 401(k) savings plan
- Paid time off
- Employee Assistance Program (EAP)
- Employee perks program offering discounts to major companies
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
