(USA) Member Team Lead

Walmart•Hoover, AL

1d•Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area. This includes assigning duties, communicating goals and feedback, training associates on processes and procedures, providing direction on member service, resolving member complaints according to company guidelines, ensuring policy compliance, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The role supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining marketing recaps and documentation; and working toward membership goals. It also delivers member service by identifying needs, helping with purchasing decisions, locating merchandise, supporting self-service technology and transactions, and ensuring club pickup orders are filled. The Member Team Lead oversees the assigned area, including claims and returns, merchandise zoning and organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness. The role completes accounting records and transactions, supports register operations, prepares deposits and Cash Fund Transfers, investigates cash overages and shortages, produces or interprets financial analysis reports, and protects the confidentiality and accuracy of financial and personal information. The position develops and implements processes with managers, coworkers, customers, and other business partners; monitors results and identifies improvement opportunities; and promotes compliance with company policies, procedures, and ethical standards. It leads and participates in teams, coordinates work assignments, supports work quality and timelines, and helps others adapt to change. The role is expected to model the company’s values, foster an inclusive and supportive workplace, mentor and develop others, deliver results with the customer first, and pursue continuous improvement.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

Assign duties to associates and communicate goals and feedback.
Train associates on processes and procedures and guide them on member service approaches and techniques.
Help resolve member complaints and issues according to company guidelines and ensure compliance with company policies and procedures.
Support the Open Door Policy and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Explain membership types, programs, and benefits to current and prospective members; process memberships, upgrades, and credit accounts; and encourage renewals.
Participate in sales and marketing events, complete marketing recaps and required documentation, and work toward membership goals.
Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, and provide guidance on self-service technology and transactions.
Ensure club pickup orders are filled and assist members using registers or self-checkout.
Handle claims and returns; zone, arrange, and organize merchandise; identify shrink and damages; maintain cart and flatbed availability; retrieve carts using equipment; and maintain parking lot cleanliness.
Complete accounting records, files, transactions, and required documentation according to accounting office procedures.
Provide funds for register operation, prepare deposits and Cash Fund Transfers, investigate register and accounting-office cash overages and shortages, and maintain accurate and confidential financial and personal information.
Develop, communicate, and implement processes and practices with managers, coworkers, customers, and business partners; monitor progress and results and address improvement opportunities.
Demonstrate, promote, and support compliance with company policies, procedures, and ethical standards; assist management with correcting ethical and compliance issues.
Lead and participate in teams, coordinate work assignments, share resources and information, and provide advice, feedback, and support to achieve timelines and work quality.
Model respectful and inclusive teamwork, build trusting relationships, communicate positively, and help develop and mentor others.
Model integrity and accountability, put customers and members first, make decisions using reliable information, and support continuous improvement and adaptation to change.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit program for eligible full-time and part-time associates, with tuition, books, and fees paid.