Retail Part Time Team Lead

Office Depot•Manchester, MO

22h

About The Position

The Retail Team Lead is a part-time role at Office Depot focused on providing customers with total solutions across products, technology, services, furniture, and print offerings. The role builds customer relationships and serves as a trusted advisor by using provided training and sales principles to understand customer needs and support sales. The Team Lead contributes to a customer-centric environment, community engagement, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The position supports sales and customer satisfaction while helping maintain store visual and merchandising standards and assisting with freight and logistics activities. It also functions as a part-time Key Carrier and may perform Leader on Duty duties. External Key Carrier responsibilities include opening and closing the location and being scheduled for those shifts. The role may require consent to periodic comprehensive third-party background checks. The Team Lead supports Print Services operations, including operating and assisting associates with equipment and helping ensure client orders are completed accurately and on time. The role also supports operational efficiency, loss prevention, safety, customer engagement, community outreach, and associate coaching and training. The ODP Group describes itself as a provider of products, services, and technology solutions through an integrated B2B distribution platform and omnichannel presence. Coworkers are expected to support a safe work environment by working safely and addressing potential hazards or concerns.

Requirements

High school diploma or equivalent preferred.
1–3 years of related experience; sales and/or customer service experience preferred.
Basic computer skills and ability to use job-related technology and point-of-sale systems.
Attention to detail.
Advanced selling skills and strong customer focus.
Excellent verbal and written communication and strong interpersonal skills.
Positive, engaging, and adaptable in a changing environment.
Demonstrates integrity, accountability, and trust.
Action-oriented, with a drive for results, sound decision-making, patience, and a desire to continuously build product and selling knowledge.
Ability to perform External Key Carrier responsibilities, including opening and closing shifts.
May need to consent to periodic comprehensive background checks conducted by a third party.

Nice To Haves

Experience in Print Services.

Responsibilities

Proactively engage customers, assess their needs, and use Office Depot sales principles to promote products, technology, services, furniture, and print offerings.
Build and maintain customer relationships and support customer satisfaction through knowledgeable, enthusiastic service.
Support efficient Print Services operations, including operating and assisting associates with equipment and ensuring client orders are completed correctly and on time.
Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
Process merchandise accurately and efficiently in accordance with procedures, deadlines, and visual merchandising standards.
Identify opportunities to improve processes and implement plans to reduce waste and inefficiency.
Partner with associates to support loss prevention compliance and follow company policies, procedures, and practices.
Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction improvement initiatives.
Coach and train associates to enhance the customer experience and support positive client satisfaction.
Support community outreach initiatives that encourage customer retention.
Continue developing personal selling skills and product knowledge using available sales and service tools.
Perform External Key Carrier and, when applicable, Leader on Duty functions, including helping ensure building and associate safety and security during management’s absence.
Perform opening and closing responsibilities, communicate key performance indicators, provide guidance to improve results, operate the store alarm system, and follow opening and closing processes.
May assist with review of cash handling, cashier and merchandise error logs, register voids, tax exemptions, and related cash-office audits.
Support the company’s operational safety culture by working safely and addressing potential hazards or concerns.
Perform other duties as assigned.