(USA) Member Team Lead

Walmart•Houston, TX

1d•Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area by assigning duties, communicating goals and feedback, training associates, and providing direction on member-service approaches. The role supports resolving member complaints according to company guidelines and helps ensure compliance with company policies and procedures. It also supports the Open Door Policy and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The role supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining marketing documentation; and working toward membership goals. The Member Team Lead provides direct member service, helps members make purchasing decisions and locate merchandise, supports use of self-service technology, assists with transactions, and ensures club pickup orders are filled. The position oversees its assigned area, including claims and returns, merchandise zoning and organization, identifying shrink and damages, maintaining cart and flatbed availability, assisting with item transport using cart-retrieval equipment, and keeping the parking lot clean. It also completes accounting records and transactions, supports register operations, prepares and oversees deposits and cash fund transfers, investigates cash overages and shortages, and protects the confidentiality and accuracy of financial and personal information. The Member Team Lead develops and implements processes with managers, coworkers, customers, and business partners; analyzes information and monitors results to identify improvements; and promotes compliance with policies, procedures, ethics, and integrity standards. The role leads and participates in teams, coordinates assignments, supports work quality and timelines, and helps others adapt to change. It is expected to model the company's values, build an inclusive and supportive workplace, mentor others, serve members, pursue continuous improvement, and support Walmart's goal of becoming a regenerative company. The position is based at 325 E Richey Rd, Houston, Texas 77073. The hourly wage range is $21.00 to $29.00, with possible premiums of $0.35 to $3.00 per hour in specified circumstances. Actual pay will meet or exceed applicable minimum-wage requirements. The employer maintains a drug-free workplace and prohibits illegal drugs and alcohol on the job.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others' workload.

Responsibilities

Assist management with supervising associates, assigning duties, communicating goals and feedback, training, and providing direction on member service.
Help resolve member complaints according to company guidelines and ensure compliance with company policies and procedures.
Support the Open Door Policy and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Explain membership types, programs, and benefits; process memberships, upgrades, and credit accounts; and encourage renewals.
Participate in sales and marketing events, maintain required marketing documentation, and work toward membership goals.
Acknowledge members, identify their needs, assist with purchasing decisions and merchandise location, and support use of self-service technology.
Assist members with register or self-checkout transactions and ensure club pickup orders are filled.
Oversee claims and returns, merchandise zoning and organization, shrink and damage identification, and cart and flatbed availability in the assigned area.
Assist members with transporting items using cart-retrieval equipment and maintain parking lot cleanliness.
Complete accounting records, files, transactions, and required documentation; support register operations and prepare financial reports and daily deposits.
Prepare and oversee Cash Fund Transfers, investigate cash-register and accounting-office overages and shortages, and maintain confidentiality and accuracy of financial and personal information.
Collaborate with managers, coworkers, customers, and other business partners to develop and implement processes that meet business needs.
Analyze information from multiple sources, monitor progress and results, and identify and address improvement opportunities.
Promote and support compliance with company policies, procedures, ethics, and integrity standards; assist management with addressing ethical and compliance issues.
Lead and participate in teams, coordinate work assignments, share resources and information, and provide advice, feedback, and support to meet timelines and quality standards.
Model adaptability and help others respond to change and new challenges.
Promote a culture of belonging, build trusting team relationships, communicate positively, and help develop and mentor others.
Deliver results while putting members first, make decisions using reliable information, and pursue continuous improvement and learning.
Support Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education program for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.