Member Team Lead

Walmart • Lewisville, TX

23h • $21 - $29 • Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area by assigning duties, communicating goals and feedback, training associates, and providing direction on member service. The role helps resolve member complaints and issues according to company guidelines, ensures compliance with policies and procedures, supports the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; and participating in sales and marketing events. It provides member service by identifying needs, assisting with purchasing decisions, locating merchandise, supporting self-service technology and transactions, and ensuring club pickup orders are filled.

The role oversees assigned areas, including handling claims and returns, organizing merchandise, identifying shrink and damage, maintaining cart and flatbed availability, assisting with transporting items using cart retrieval equipment, and keeping the parking lot clean. It also completes accounting records and transactions, provides register funds, prepares deposits, oversees cash fund transfers, investigates cash overages and shortages, and maintains the confidentiality and accuracy of financial and personal information.

The Member Team Lead develops and implements processes to meet business needs, monitors progress, identifies improvement opportunities, and promotes compliance with company policies, procedures, ethics, and integrity standards. The role leads and participates in teams, coordinates assignments, supports work quality and timelines, and models adaptability and the company’s stated values and behaviors.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others’ workload.

Responsibilities

• Assist management with supervising associates by assigning duties, communicating goals and feedback, training associates, and providing direction and guidance.
• Help ensure member complaints and issues are resolved according to company guidelines and support compliance with company policies and procedures.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Provide information about membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and participate in sales and marketing events.
• Provide member service by identifying member needs, assisting with purchasing decisions, locating merchandise, supporting self-service technology, assisting with transactions, and ensuring club pickup orders are filled.
• Oversee assigned areas by handling claims and returns, organizing merchandise, identifying shrink and damage, maintaining cart and flatbed availability, assisting members with transporting items, and maintaining parking lot cleanliness.
• Complete accounting records, files, transactions, and required documentation; provide funds for register operation; prepare deposits; oversee cash fund transfers; and investigate cash overages and shortages.
• Maintain the confidentiality and accuracy of financial and personal information.
• Develop, communicate, and implement processes and practices to meet business needs; monitor progress and results; and identify and address improvement opportunities.
• Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity.
• Lead and participate in teams by coordinating assignments, sharing resources and information, and supporting timelines and work quality.
• Model and support adaptability to change and new challenges.
• Promote a respectful, inclusive workplace; build trusting relationships; communicate effectively; and help develop and mentor others.
• Deliver results while putting customers and members first, using reliable information to make decisions, and supporting continuous improvement.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and/or paid protected time off, including benefits that may be used for vacation, sick leave, holidays, or other purposes.
• Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid education through Live Better U, including eligible tuition, books, and fees.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed