Retail Part Time Team Lead

Office Depot • Louisville, KY

1d

About The Position

The Retail Team Lead is a part-time role that provides customers with solutions across products, technology, services, furniture, and print offerings. The role builds customer relationships, proactively engages customers using Office Depot sales principles, assesses their needs, and supports customer satisfaction. The Team Lead contributes to a customer-centric environment, community engagement, and a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The position supports sales and profitability, store presentation and merchandising, freight and logistics, and print operations. It includes part-time Key Carrier duties and may include Leader on Duty functions. External Key Carrier responsibilities include scheduled opening and closing shifts and helping maintain the safety and security of the building and associates when management is absent. The role may require consent to periodic comprehensive third-party background checks.

The ODP Group describes itself as a provider of products, services, and technology solutions through a B2B distribution platform and omnichannel presence, including supply chain and distribution operations, sales professionals, online services, and Office Depot and OfficeMax retail stores. The company states that it is committed to maintaining a safe and healthy work environment and expects coworkers to work safely and address potential hazards or concerns.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and point-of-sale systems.
• Attention to detail; Print Services experience is ideal.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trust.
• Action-oriented, with a drive for results, sound decision-making, patience, and a desire to continually build product and selling knowledge.
• Ability to perform opening and closing responsibilities and be scheduled for those shifts.
• Ability to support a safe work environment and address potential hazards or concerns.
• May be required to consent to periodic comprehensive third-party background checks.

Nice To Haves

• High school diploma or equivalent.
• Sales and/or customer service experience.
• Experience in Print Services.

Responsibilities

• Support sales across products, technology, services, furniture, and print offerings by proactively engaging customers, assessing their needs, and providing appropriate solutions.
• Operate and assist associates with equipment in the Print Services area to support efficient production and ensure client orders are completed correctly and on time.
• Use communication tools to request assistance in Print Services and coordinate appropriate service for customers throughout the store.
• Process merchandise accurately and efficiently while following procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to ensure regular loss prevention compliance and support company loss prevention efforts.
• Follow company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value, and customer satisfaction improvement initiatives.
• Coach and train associates to support positive client satisfaction and enhance the customer experience.
• Support community outreach initiatives to encourage client and customer retention.
• Develop personal selling skills and product knowledge using provided sales and service tools.
• Perform External Key Carrier and, as applicable, Leader on Duty functions, including helping ensure building and associate safety and security when management is absent.
• Perform scheduled opening or closing responsibilities, including raising awareness of key performance indicators, guiding associates toward improved results, and activating or deactivating the store alarm system.
• May assist with reviewing cash handling, cashier and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Perform other duties as assigned.

Benefits

• 401(k)
• Competitive salaries
• Opportunities to move and grow within the organization
• Possible eligibility to participate in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED