(USA) Member Team Lead

Walmart • Cheektowaga, NY

1d • Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates on processes and procedures, and provides guidance on member-service approaches. It helps resolve member complaints according to company guidelines, supports the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The role supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and working toward membership goals. It provides member service by identifying needs, assisting with purchasing decisions, locating merchandise, supporting self-service technology and transactions, and ensuring club pickup orders are filled.

The Member Team Lead oversees assigned-area operations, including claims and returns, merchandise organization, shrink and damage identification, cart availability and retrieval, and parking lot cleanliness. The role also completes accounting records and transactions, supports register operations, prepares deposits and cash fund transfers, investigates cash overages and shortages, and maintains the confidentiality and accuracy of financial and personal information.

The position develops and implements processes in collaboration with managers, coworkers, customers, and business partners; monitors results and identifies improvements; promotes company policies, ethics, and compliance; and leads or participates in teams to coordinate work, support quality and timelines, and help others adapt to change. The role is expected to model the company's values, build an inclusive and supportive workplace, develop and mentor associates, serve customers and members, and pursue continuous improvement.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Assist management with supervising associates, assigning duties, communicating goals and feedback, training associates, and providing guidance on member service.
• Help resolve member complaints and issues in accordance with company guidelines and support the Open Door Policy.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Provide membership information and support; process memberships, upgrades, and credit accounts; encourage renewals; and participate in sales and marketing events.
• Complete and maintain marketing recaps and other required documentation, work toward membership goals, and promote Sam's Club products and services.
• Acknowledge members, identify their needs, assist with purchasing decisions, locate merchandise, and support members using self-service technology.
• Assist members with register or self-checkout transactions and ensure club pickup orders are filled.
• Oversee claims and returns, merchandise zoning and organization, and identification of shrink and damages.
• Maintain availability of carts and flatbeds, assist members transporting items, use cart retrieval equipment according to policy, and maintain parking lot cleanliness.
• Complete accounting records, files, transactions, and required documentation; follow accounting office procedures; and provide funds for proper register operation.
• Prepare and interpret financial analysis reports, assist with accounting investigations, prepare daily deposits, and prepare and oversee cash fund transfers.
• Investigate cash register drawer and accounting office overages and shortages while maintaining confidentiality and accuracy of financial and personal information.
• Collaborate with managers, coworkers, customers, and business partners to develop, communicate, and implement processes and practices that meet business needs.
• Analyze information from multiple sources, monitor progress and results, and identify and address improvement opportunities.
• Promote compliance with company policies, procedures, ethics, and integrity standards; implement related action plans and assist management with ethical and compliance issues.
• Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating work, and supporting timelines and work quality.
• Model adaptability and help others respond to change or new challenges.
• Build trusting team relationships, communicate positively and effectively, and help develop and mentor others.
• Serve customers and members, make decisions using reliable information, and pursue continuous improvement and learning.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including PTO and/or PPTO, and leave benefits such as parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit program for eligible full-time and part-time associates, with programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed