Retail Part Time Team Lead

Office Depot•Ellisville, MO

About The Position

The Retail Team Lead is a part-time role at Office Depot that provides customers with solutions across products, technology, services, furniture, and print. The role builds customer relationships and supports sales by assessing customer needs, using provided training and sales tools, and maintaining product knowledge. It contributes to a customer-focused environment, local community engagement, a positive culture aligned with Office Depot’s 5C values, and a strong sales culture. The Retail Team Lead supports print operations, store sales, visual merchandising, freight and logistics, and customer satisfaction. The position is also a part-time Key Carrier role and may perform Leader on Duty functions. External Key Carrier duties include opening and closing the store and working the corresponding scheduled shifts. The position may require consent to periodic comprehensive third-party background checks. The role requires supporting operational safety, company policies and procedures, and loss prevention practices. The description states that duties may be assigned beyond those listed.

Requirements

High school diploma or equivalent preferred.
1–3 years of related experience; sales and/or customer service experience preferred.
Basic computer skills and ability to use job-related technology and point-of-sale systems.
Attention to detail.
Advanced selling skills and a strong customer focus.
Excellent verbal and written communication skills and strong interpersonal skills.
Positive, engaging, and adaptable in a changing environment.
Demonstrates integrity, accountability, and trust.
Action-oriented, results-driven, and able to exercise sound decision-making and patience.
Desire to continually build product knowledge and selling skills.
Ability to perform opening and closing responsibilities and work the corresponding scheduled shifts.

Nice To Haves

Experience in Print Services.

Responsibilities

Engage customers proactively, assess their needs, and support sales across products, technology, services, furniture, and print.
Operate and assist associates with equipment in the Print Services area to support efficient production and accurate, on-time customer orders.
Use communication tools to request support in Print Services and coordinate appropriate service for customers throughout the store.
Process merchandise accurately and efficiently while following procedures, deadlines, and visual merchandising standards.
Identify process improvements and implement plans to reduce waste and inefficiencies.
Support loss prevention compliance and follow company policies, procedures, and practices.
Contribute to sales and profitability through conversion, average order value, and customer satisfaction initiatives.
Coach and train associates to improve the customer experience and client satisfaction.
Support community outreach initiatives that promote customer retention.
Develop personal selling skills and product knowledge using provided sales and service tools.
Perform External Key Carrier and Leader on Duty functions, including supporting building and associate safety and security when management is absent.
Perform store opening or closing responsibilities, including communicating key performance indicators, guiding associates, activating or deactivating the alarm system, and following opening or closing procedures.
May assist with reviewing cash-handling, cashier, and merchandise error logs, register voids, tax exemptions, and related cash-office audits.
Support the company’s operational safety culture by working safely and addressing potential hazards or concerns.
Perform other duties as assigned.