Team Lead Jobs

About The Position

Requirements

• Advanced knowledge and understanding of employment practices in one or more of the following areas: employee relations, labor relations, employment laws and regulations, and workplace investigations.
• Problem solving capabilities, strong analytical skills and the ability to react quickly and discreetly in sensitive situations.
• Excellent interpersonal, written and oral communication skills, including active listening skills.
• Demonstrates professionalism in voicing perspectives and offering constructive feedback.
• Ability to build relationships and credibility with key stakeholders.
• Ability to foster a positive, solutions-oriented, and collaborative team environment.
• Ability to model behaviors aligned with change resilience and a developmental and growth mindset.
• Ability to locate and identify essential information.
• Ability to work independently and collaboratively as a team.
• Excellent time management skills, including the ability to balance caseload with other duties.

Responsibilities

• Manage external investigations vendor, acting as the point of contact for all needs and ensuring adherence to guidelines and delivery of a high-quality product.
• Onboards new team members.
• Mentors and fosters growth of peers and others in partnership with Investigations leadership.
• Maintains an accurate, up-to-date database of union contracts and related requirements to support investigation process.
• Serves as a SME for investigations involving union-represented employees.
• May lead skill-building sessions for investigators and/or assist with training.
• Assists team leadership with identifying patterns and trends across the organization.
• Identifies opportunities to enhance investigative processes, tools, and standards to increase efficiency and assists team leadership with implementation of process improvements.
• Investigates high-level workplace complaints, including but not limited to discrimination, harassment, hostile work environment, and retaliation.
• Conducts complex analysis and produces high quality written investigation summaries and reports; generally working independently, partnering with appropriate personnel throughout the investigative process.
• Follows established investigation and case management procedures.
• Meets established timelines and treats all individuals engaged in the complaint process with sensitivity and respect.
• Gathers and secures relevant evidence and documentation.
• Keeps detailed, consistent, and accurate records in electronic database for periodic production of metrics.
• Maintains timely communication with all involved parties and key stakeholders.
• Able to work within a matrixed and complex organization and manage conflict and competing priorities.
• Maintains the highest degree of confidentiality and sensitivity for all issues.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short-Term Disability
• Stock Purchase Plan
• Company match on 401K
• Paid Vacation
• Holidays
• Personal Days