Team Lead Jobs

About The Position

Requirements

• Bachelor’s degree
• 2+ years successful experience in a client-facing or account support role, including leading robust projects from start to finish
• Experience leading project managers, implementation teams or similar
• Experience in project management or coordination, Certified Associate Project Manager (CAPM) certification or similar a plus
• Experience in gathering requirements from various business units
• Experience with student and higher ed data
• Experience in Salesforce or another CRM
• Strong skills in Google Workspace and Excel
• Strong customer focus is a must, serving as a first face of ReUp during implementation
• Strong interpersonal, written, and verbal communication with stakeholders at all levels of management

Nice To Haves

• Certified Associate Project Manager (CAPM) certification or similar a plus

Responsibilities

• Own end-to-end portfolio management for new partner implementations - including cross-functional reporting, team meetings, and coordination with key partner contacts - managing up to 10 concurrent implementations during peak periods, each hitting a 5-week onboarding timeframe and key milestones across complex university systems and statewide partnerships
• Directly supervise two partner operations managers who are onboarding new partners on best practices in working with institutions for timely and successful delivery of services
• Help develop a repeatable project plan with detailed project dependencies, accurate timelines, and key stakeholders and deliverables that can be customized to a variety of projects and partner types
• Own the team's risk management framework - anticipating stakeholder needs and challenges throughout implementation, and building mitigation plans to keep at-risk or delayed projects on schedule and within scope
• Provide Subject matter expertise for partners on data engagements to ensure data standards and data quality measures are met throughout the partnership - including the initial and ongoing data files
• Incorporate process improvements that allow for efficiencies in implementations, as well as product & service enhancements, while maintaining a successful customer experience
• Ensure complete and accurate documentation is gathered during implementation, covering partner and program details (e.g., student attributes, academic programs, enrollment and other key dates, reporting elements, data capability, etc.), a usable initial stopout list of eligible learners, and a dynamic operational file process partners can sustain going forward
• Transition implemented workstreams to internal teams, including Partner Success account managers, data, partner operations managers, marketing managers, and product

Benefits

• Medical, dental, and vision insurance for employees
• We pay 100% of the employee's premium and 50% of any dependents' premiums
• Contribute up to $1000 to employee HSA/$2000 to employee + dependent HSA
• PPO Buy-up plan available
• FSA available
• Company paid short-term disability, long-term disability, and life insurance for employee
• Flexible time off
• Up to 80 hours of dedicated sick time annually to support your well-being and work-life balance
• 16 paid holidays per year (including Juneteenth and the last week of the calendar year)
• Company wellness days (2 per year)
• Day of Service (Paid day for volunteering)
• 401(k) plan
• Paid parental leave (12 weeks primary parental leave, 6 weeks secondary parental leave)
• Discounted Pet Insurance
• Free Headspace subscription
• A diverse team that fosters a high level of collaboration despite being highly distributed