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Team Lead

EssilorLuxottica Group•Newington, NH
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About The Position

The Team Lead creates exceptional value for customers and patients by delivering exceptional customer service and ensuring they are delighted. The role supports store success by managing key optical and lab processes and systems to exceptional results. In retail, the Team Lead helps customers make selections, provides recommendations, supports sales associates, and serves as a responsible alternate store key holder. Where lab work applies, the role custom-fits glasses, places prescriptions precisely in lenses, supports associates’ knowledge and skills in lens and lab technology, ensures finished eyewear meets optical standards and customer requirements, maintains a safe working environment, and operates, cleans, and maintains lab tools and systems. This is a full-time position. Pay is determined by factors including geography, experience, qualifications, skills, and local minimum wage requirements. A competitive bonus and/or commission plan may also be offered. Benefits may include health care, retirement savings, paid time off or vacation, and employee discounts.

Requirements

  • High school diploma or GED.
  • Strong optical and retail experience.
  • Knowledge of current optical theory and merchandise.
  • Strong communication and listening skills.
  • Strong interpersonal skills.
  • Strong basic math skills.
  • Sales skills.
  • Problem-solving ability.
  • Familiarity with cash registers, computers, and calculators.
  • Leadership and training experience.
  • Edging and mounting experience.
  • Basic optics knowledge and optical measurement experience.

Nice To Haves

  • State licensure, if applicable, and/or ABO Certification in non-licensed states.
  • LensCrafters Final Eyewear Inspector Certification.
  • LensCrafters Quality, Fitting & Adjusting Program.
  • Experience with optical machinery and instruments.
  • Customer service experience.
  • AccuFit Digital Measurement System certification.
  • Knowledge of current store merchandise and lens options.

Responsibilities

  • Ensure the LensCrafters team provides unsurpassed customer service.
  • Execute work accurately, demonstrate product knowledge, and take a proactive, solution-driven approach.
  • Assist customers with selections and recommendations, and assist sales associates.
  • Serve as a responsible alternate store key holder.
  • When working in the lab, custom-fit glasses and precisely place prescriptions in lenses.
  • Help associates strengthen their knowledge, skills, and certification in foundational product and store processes related to lens and lab technology.
  • Ensure finished eyewear meets optical standards and customer requirements.
  • Create a safe working environment and demonstrate safe work practices.
  • Perform basic operation, cleaning, and ongoing maintenance of lab tools and systems.

Benefits

  • Health care may be available.
  • Retirement savings may be available.
  • Paid time off or vacation may be available.
  • Employee discounts may be available.
  • A competitive bonus and/or commission plan may be offered.

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Education Level

High school or GED

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