Liability Team Lead

COR Partners • Remote TX 40, TX

21h • $60,000 - $80,000

About The Position

The Liability Team Lead supervises and supports Claims Administrators and File Reviewers in their day-to-day work. The role assigns and monitors workloads, reviews completed work for compliance with company and client standards, resolves routine operational questions, and escalates significant concerns to the Team Manager. It also supports onboarding and training, assists with vendor communications and performance monitoring, and identifies opportunities to improve quality, efficiency, processes, and customer experience. The Team Lead promotes a collaborative team environment and provides feedback to the Team Manager about employee performance, training needs, and development opportunities.

The position requires working knowledge of claim settlement practices in the states supervised, technical claims expertise, and the ability to coach and support team members in using client-specific software. Work involves frequent computer use and communication with team members and other stakeholders. Additional hours may be needed, including evenings, overnight hours, weekends, and holidays; availability by phone and email is required throughout the day, seven days a week.

Requirements

• 2–4 years of experience in claims, operations, vendor management, or quality assurance.
• Working knowledge of claim settlement practices as prescribed in the states supervised.
• Excellent customer service focus and customer relations skills, including understanding that customers include clients, site managers, trainers, and adjusters.
• Strong attention to detail, organizational skills, and time management skills.
• Ability to coach and mentor team members to improve performance and develop professionally.
• Demonstrated technical claims expertise, including complex claims handling procedures, and proficiency in client-specific software applications, with the ability to train and support team members in their use.
• Effective communication and problem-solving skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook) and ability to learn claims and operational systems, including Xactimate and XactContents.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness to work additional hours as needed, including evenings, overnight hours, weekends, and holidays, and to accommodate occasional meetings and work activities outside normal hours.
• Availability by phone and email throughout the day, seven days a week.

Nice To Haves

• Bachelor’s degree or equivalent experience preferred.

Responsibilities

• Supervise and support Claims Administrators and File Reviewers, providing direction and guidance.
• Assign, monitor, and adjust workloads to ensure timely, accurate work that meets service standards.
• Review completed work for compliance with company policies, quality guidelines, and client requirements.
• Serve as the first point of contact for day-to-day team questions, address routine operational issues, and escalate significant concerns to the Team Manager.
• Support onboarding and training on claims procedures, client communication expectations, and service-level requirements.
• Assist the Team Manager with vendor communication and performance monitoring, including reviewing daily inbound and outbound calls and emails.
• Identify and recommend opportunities to improve processes, work quality, efficiency, and customer experience.
• Promote a positive and collaborative team environment.
• Provide the Team Manager with feedback on team member performance, training needs, and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed