Auto Liability Adjuster, Team Lead

Tower Hill Insurance Group•Alachua, FL

About The Position

Tower Hill Insurance Group is seeking an Auto Liability Adjuster, Team Lead to provide technical guidance in all phases of third-party personal automobile claims and insurance policy interpretation. The role evaluates coverage, conducts investigations, establishes settlement values, negotiates settlements, and manages the timely disposition of complex claims. It also responds to settlement demands and governmental inquiries and provides training and support to team members. The position may occasionally supervise or coordinate the team when the direct supervisor is absent, including training team members, directing work, addressing complaints, and resolving problems. The employee must maintain an appropriate adjuster license by meeting continuing education and other applicable requirements. The job description notes that duties may be assigned beyond those listed as needed to support organizational goals.

Requirements

Bachelor’s degree required; equivalent experience may substitute for the minimum educational requirement, including nine years of relevant experience.
At least seven years of experience handling automobile liability claims and/or litigation, including complex claims.
Florida All-Lines Adjuster’s License or an appropriate reciprocating license from another state required.
Valid driver’s license required.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Nice To Haves

Property and casualty insurance industry designations preferred, such as Chartered Property Casualty Underwriter (CPCU), Associates in Claims (AIC), or Senior Claims Law Associate (SCLA).

Responsibilities

Provide professional opinions and recommendations to management and carriers regarding complex third-party liability claims.
Evaluate coverage for complex automobile liability claims, including applicable coverage limitations, and prepare coverage disclaimer letters when warranted.
Handle complex legal matters and claims.
Conduct appropriate investigations of automobile liability claims.
Manage, direct, and cooperate with assisting counsel, engineers, experts, and others regarding investigations and settlement negotiations when prudent.
Establish settlement values of losses and adjust reserves accordingly.
Conduct settlement negotiations based on exposure.
Oversee the timely disposition of claims.
Provide information to various departments and conduct presentations to senior management and carriers.
Interpret automobile liability insurance policies and endorsements.
Respond to or coordinate responses to settlement demands, subpoenas, and governmental information requests regarding claims.
Provide technical guidance and assist with ongoing training and onboarding of team members.
May occasionally supervise or coordinate the team in the direct supervisor’s absence, including training team members, directing work, addressing complaints, and resolving problems.
Maintain an appropriate adjuster license by adhering to continuing education requirements and applicable rules.