Auto Liability Adjuster, Team Lead

Tower Hill Insurance Group LLC•Alachua, FL

About The Position

Tower Hill Insurance Group is seeking an Auto Liability Adjuster Team Lead to handle complex third-party personal automobile claims and provide technical guidance to team members. The role evaluates coverage and interprets policies, conducts investigations, establishes loss values and reserves, negotiates settlements, and manages timely claim disposition. It also coordinates responses to settlement demands, subpoenas, and governmental inquiries, and provides training and support for team members. The position may occasionally supervise or coordinate the team in the direct supervisor’s absence.

Requirements

Bachelor’s degree required; equivalent experience may substitute for the minimum education requirement, including nine years of relevant experience.
At least seven years of experience handling automobile liability claims and/or litigation, including complex claims.
Florida All-Lines Adjuster’s License or an appropriate reciprocating license from another state.
Valid driver’s license.

Nice To Haves

Property and casualty insurance industry designation, such as Chartered Property Casualty Underwriter (CPCU), Associate in Claims (AIC), or Senior Claims Law Associate (SCLA).

Responsibilities

Provide professional opinions and recommendations to management and carriers regarding complex third-party liability claims.
Evaluate coverage for complex automobile liability claims, including applicable limitations, and prepare coverage disclaimer letters when warranted.
Handle complex legal matters and claims.
Conduct appropriate investigations of automobile liability claims.
Manage, direct, and cooperate with assisting counsel, engineers, experts, and others regarding investigations and settlement negotiations when prudent.
Establish settlement values of losses and adjust reserves accordingly.
Conduct settlement negotiations based on exposure.
Oversee the timely disposition of claims.
Provide information to various departments and conduct presentations to senior management and carriers.
Interpret automobile liability insurance policies and endorsements.
Respond to or coordinate responses to settlement demands, subpoenas, and governmental information requests regarding claims.
Provide technical guidance and assist with ongoing training and onboarding of team members.
May supervise or coordinate the team in the direct supervisor’s absence, including training team members, directing work, addressing complaints, and resolving problems.
Maintain the appropriate adjuster license by meeting continuing education requirements and applicable rules.