Auto Liability Adjuster

GAINSCO•Richardson, TX

7d•Hybrid

About The Position

GAINSCO is seeking a Claims Representative – Level I to investigate, evaluate, and settle auto insurance claims. The role involves working with insureds, claimants, witnesses, employers, and other parties to resolve claims while complying with company policies and state and federal insurance regulations. The position handles a high volume of claims and requires effective time management, multitasking, and organization. The representative establishes proof of loss by reviewing submitted documentation and obtaining additional information from outside sources. They investigate liability disputes and questionable claims, assess coverage and supporting documentation, and resolve claims by approving or denying them, calculating benefits, initiating payments, or preparing denial letters. The role also includes assigning field appraisers and gathering recorded statements, police reports, repair estimates, and related documents. The position follows a hybrid schedule. Occasional weekend work may be required. Applicants must be eligible to work lawfully in the U.S. immediately; GAINSCO will not sponsor work authorization for this opportunity. Offers are contingent on satisfactory background checks and a pre-employment drug test.

Requirements

High school diploma or equivalent.
An active Adjuster License is required; additional licenses may be required after hire and must be obtained and maintained in accordance with state requirements.
At least 1 year of experience as an Auto Insurance Claims Adjuster.
At least 1 year of experience handling liability claims in an auto insurance claims department.
Excellent verbal and written communication skills.
Ability to manage time and prioritize multiple tasks.
Ability to remain calm when dealing with difficult customers.
Effective negotiating skills.
Ability to gather and analyze information, evaluate results, and choose an appropriate solution.
Applicants must be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization.
Successful background investigation and satisfactory pre-employment drug test are required.

Nice To Haves

Bachelor’s degree is preferred.
At least 1 year of experience managing moderately complex coverage issues related to auto claims is preferred.
Understanding of auto coverage for non-standard auto insurance claims is a plus.

Responsibilities

Establish proof of loss by reviewing documentation and gathering additional information from claimants, witnesses, physicians, employers, hospitals, other insurers, and other outside sources.
Investigate liability disputes and questionable claims.
Resolve claims by approving or denying documentation, calculating benefits due, initiating payments, or composing denial letters.
Follow company guidelines, policies, and state and federal insurance regulations.
Assign field appraisers to assist with investigations.
Manage a high volume of claims using effective time management, multitasking, and organizational skills.
Gather and evaluate coverage information.
Take recorded statements and secure police reports, repair estimates, and other related documents.