Senior Commercial Claims Adjuster - Auto Liability

Gallagher•Rolling Meadows, IL

2d•Remote

About The Position

Gallagher Bassett is hiring a Senior Commercial Claims Adjuster specializing in Auto Liability. The position is eligible for fully remote work and can involve any jurisdiction; any active adjuster’s license is relevant, subject to appropriate licensing or certification in the states where claims are handled. The adjuster investigates, evaluates, and resolves complex auto liability claims. The role applies claims-management experience to analyze exposure and litigation, determine an appropriate course of action, and resolve claims. It involves working with clients and other parties involved in the claims process, providing empathetic customer service to claimants, and handling claims in accordance with client and corporate policies, procedures, industry practices, and applicable statutory, regulatory, and ethical requirements. Timely documentation and communication of claim activity are also essential. Gallagher describes its culture as collaborative and people-first, with accessible leadership. The company offers competitive compensation, comprehensive benefits programs, career development and ongoing learning, and the opportunity to do meaningful work with global reach and local impact.

Requirements

High school diploma.
At least 5 years of related claims experience.
Appropriate licensing and/or certification in all states in which claims are handled.
Knowledge of accepted industry standards and practices.
Computer experience with related claims and business software.

Nice To Haves

Bachelor's degree.
Municipality claims experience.
Bodily injury experience.
Property damage experience.
Experience with commercial vehicles, such as tractors, road graders, ambulances, or fire trucks.

Responsibilities

Investigate, evaluate, and resolve complex auto liability claims.
Analyze claims exposure and litigation, plan an appropriate course of action, and make decisions to resolve claims.
Communicate and interact with claimants, clients, and other parties involved in the claims process to support effective communication and resolution.
Provide empathetic customer service to claimants on behalf of clients throughout the claims process.
Handle claims in accordance with client and corporate policies, procedures, industry practices, and applicable statutory, regulatory, and ethical requirements.
Document and communicate claim activity in a timely and efficient manner.
Partner with clients to deliver solutions and improve the claims management process.
Think critically, solve problems, and plan and prioritize activities to serve clients.