Senior Claims Adjuster - General Liability

Gallagher•Tampa, FL

15h•Remote

About The Position

Gallagher Bassett is hiring a Senior Claims Adjuster to manage complex General Liability restaurant claims in the United States. This fully remote role applies claims management experience to analyze exposure and litigation, determine appropriate courses of action, and resolve claims. The adjuster communicates with parties involved in the claims process, provides empathetic customer service to claimants on behalf of clients, and handles claims in accordance with client and corporate policies, procedures, industry practices, and applicable statutory, regulatory, and ethical requirements. The role also requires timely, efficient documentation and communication of claim activity. The adjuster partners with clients to deliver solutions and improve claims management, while using critical thinking, problem-solving, planning, and prioritization to serve clients effectively. Gallagher describes its workplace as collaborative and people-first, with accessible leadership, career development, and ongoing learning opportunities.

Requirements

High school diploma.
At least 5 years of related claims experience.
Active adjuster licenses and appropriate licensing and/or certification for all states in which claims are handled.
Knowledge of accepted industry standards and practices.
Computer experience with related claims and business software.
Claims background in General Liability, restaurant or retail, litigation, slip-and-fall, bodily injury, or premises claims.

Nice To Haves

Bachelor's degree.

Responsibilities

Investigate, evaluate, and resolve complex General Liability restaurant claims.
Analyze claims exposure and litigation, decide on an appropriate course of action, and work toward claim resolution.
Communicate extensively with parties involved in the claims process to support effective communication and resolution.
Provide empathetic customer service to claimants on behalf of clients throughout the claims process.
Handle claims in accordance with client and corporate policies and procedures, accepted industry practices, and statutory, regulatory, and ethical requirements.
Document and communicate claim activity accurately and promptly.
Partner with clients to deliver solutions and improve the claims management process.
Think critically, solve problems, plan, and prioritize activities to serve clients effectively.