Senior General Liability Claims Adjuster II

Hippo Insurance•Austin, TX

16h•Hybrid

About The Position

Hippo is seeking an experienced, multi-state-licensed General Liability Claims Adjuster to manage bodily injury and property damage claims across multiple jurisdictions. The role requires strength in liability investigation, coverage analysis, negotiation, and litigation management, as well as the ability to work across varying state statutes and regulatory requirements. The adjuster is expected to deliver excellent service and build trust with claimants and policyholders through empathetic, professional, and transparent communication. The position is based in Austin or Dallas, Texas, with a hybrid work arrangement, and reports to the Director, TPA Claims. The role handles general liability claims from first notice of loss through resolution, including coverage decisions, reserving, settlements, litigation coordination, compliance, documentation, and recovery opportunities.

Requirements

At least 7 years of general liability or commercial lines claims adjusting experience.
Active adjuster licenses in multiple states, or the ability to obtain reciprocal or designated home state licenses quickly; multi-state licensing is strongly preferred or required depending on assigned territory.
Strong understanding of liability law, tort principles, and policy coverage interpretation across jurisdictions.
Proven ability to manage complex and/or litigated claims to resolution.
Excellent negotiation, communication, and analytical skills.
Demonstrated commitment to excellent service and ability to balance strong claims outcomes with a positive, empathetic experience for claimants and policyholders.
Proficiency with claims management software and Microsoft Office Suite.

Nice To Haves

Bachelor's degree preferred; equivalent industry experience may be considered in lieu of a degree.
Designations such as AIC, CPCU, or SCLA.
Experience with construction, retail, hospitality, or products liability claims.
Experience working with third-party administrators (TPAs) or self-insured programs.
Bilingual ability.

Responsibilities

Investigate, evaluate, and resolve general liability claims, including premises liability, products liability, personal injury, property damage, and related exposures, across multiple jurisdictions.
Conduct coverage analysis and apply relevant policy terms, conditions, and exclusions.
Interview claimants, witnesses, and insureds; obtain statements and supporting documentation.
Coordinate with legal counsel, defense attorneys, and outside experts on litigated claims.
Set and maintain case reserves in accordance with company guidelines and state regulations.
Negotiate settlements with claimants, attorneys, and third-party representatives.
Comply with state-specific unfair claims practices acts and licensing and regulatory requirements in all handled jurisdictions.
Manage claim files from first notice of loss through resolution, including subrogation and recovery opportunities.
Maintain accurate and timely documentation in the claims management system.
Stay current on state regulations, case law, and industry trends affecting liability claims handling.
Provide excellent customer service to claimants, insureds, and business partners, communicating with empathy, professionalism, and transparency.
Respond promptly to inquiries and proactively provide claim status updates.

Benefits

Multiple medical plans.
Dental and vision plans fully covered by the employer for team members and their families.
401(k) retirement plan.
Short- and long-term disability coverage.
Employer-paid life insurance.
Flexible Spending Accounts (FSA) for health and dependent care.
Employee Assistance Program (EAP).
Equity compensation eligibility.
Training and internal career growth opportunities.
Flexible time off.
12 weeks of parental leave for primary and secondary caregivers.
Snacks and drinks for onsite employees.