Senior General Liability Claims Adjuster- Bodily Injury

Gallagher•Alpharetta, GA

1d•Remote

About The Position

At Gallagher Bassett, the Senior General Liability Claims Adjuster helps clients and claimants navigate complex claims and supports recovery through empathetic, precise, and collaborative service. The role applies claims management experience to analyze exposure, determine appropriate courses of action, and resolve claims. It involves extensive interaction with parties involved in the claim process, providing customer service to claimants on clients’ behalf, and handling claims according to client and corporate policies, procedures, industry practices, and applicable statutory, regulatory, and ethical requirements. The adjuster investigates, evaluates, and resolves complex General Liability claims with moderate supervision. They work with clients to deliver solutions and improve claims management, use critical thinking and problem-solving skills, and plan and prioritize work to serve clients and claimants effectively. Claim activity must be documented and communicated promptly and efficiently.

Requirements

High school diploma.
Minimum of 5 years of related claims experience.
Appropriately licensed and/or certified in all states in which claims are handled.
Knowledge of accepted industry standards and practices.
Computer experience with related claims and business software.
Commercial General Liability bodily injury and litigation management claims background.

Nice To Haves

Bachelor’s degree.
Bodily Injury Claims experience.
Litigation Management experience.
Experience with contractual indemnification, risk transfer, and tenders.
Active adjuster licenses in Texas, Florida, or New York are preferred.

Responsibilities

Analyze claims exposure, determine appropriate courses of action, and resolve claims.
Communicate extensively with parties involved in the claim process to support effective communication and resolution.
Provide empathetic customer service to claimants on behalf of clients throughout the claims process.
Handle claims in accordance with client and corporate policies, procedures, industry practices, and statutory, regulatory, and ethical requirements.
Document and communicate claim activity timely and efficiently.
Investigate, evaluate, and resolve complex General Liability claims with moderate supervision.
Partner with clients to provide solutions and enhance the claims management process.
Think critically, solve problems, and plan and prioritize tasks to serve clients and claimants.