Senior General Liability Claims Adjuster
About The Position
Hippo is seeking an experienced, multi-state-licensed General Liability Claims Adjuster to manage a diverse caseload of bodily injury and property damage claims. The role requires liability investigation, coverage analysis, negotiation, and claims resolution across varying state statutes and regulatory requirements. The adjuster is expected to deliver excellent service and build trust with claimants and policyholders through empathetic, professional, and transparent communication. The position is hybrid and based in Austin or Dallas, Texas, and reports to the Director, TPA Claims. Hippo describes itself as a diversified carrier platform that partners with MGAs to provide tailored program solutions, using technology and data to help customers and partners.
Requirements
- At least 5 years of general liability claims adjusting experience.
- Active adjuster licenses in multiple states, or the ability to obtain reciprocal or designated home state licenses quickly; multi-state licensing may be required depending on assigned territory.
- Strong understanding of liability law, tort principles, and policy coverage interpretation across jurisdictions.
- Proven ability to manage complex and/or litigated claims through resolution.
- Excellent negotiation, communication, and analytical skills.
- Commitment to excellent service and ability to balance strong claims outcomes with a positive, empathetic experience for claimants and policyholders.
- Proficiency with claims management software and Microsoft Office Suite.
Nice To Haves
- Bachelor's degree preferred; equivalent industry experience may be considered in lieu of a degree.
- Designations such as AIC, CPCU, or SCLA.
- Experience with construction, retail, hospitality, or products liability exposures.
- Experience working with third-party administrators (TPAs) or self-insured programs.
- Bilingual candidates are a plus.
Responsibilities
- Investigate, evaluate, and resolve general liability claims, including premises liability, products liability, personal injury, property damage, and related exposures across multiple jurisdictions.
- Conduct coverage analysis and apply relevant policy terms, conditions, and exclusions.
- Interview claimants, witnesses, and insureds; obtain statements and supporting documentation.
- Partner with legal counsel, defense attorneys, and outside experts on litigated claims.
- Set and maintain appropriate case reserves in accordance with company guidelines and state regulations.
- Negotiate settlements with claimants, attorneys, and third-party representatives.
- Ensure compliance with state-specific unfair claims practices acts and licensing and regulatory requirements in all jurisdictions handled.
- Manage claim files from first notice of loss through resolution, including subrogation and recovery opportunities.
- Maintain accurate and timely documentation in the claims management system.
- Stay current on state regulations, case law, and industry trends affecting liability claims handling.
- Deliver excellent customer service to claimants, insureds, and business partners through empathetic, professional, and transparent communication.
- Respond promptly to inquiries and provide proactive status updates.
Benefits
- Multiple medical plans.
- Employer-covered dental and vision plans for team members and their families.
- 401(k) retirement plan.
- Short- and long-term disability.
- Employer-paid life insurance.
- Flexible Spending Accounts (FSA) for health and dependent care.
- Employee Assistance Program (EAP).
- Equity compensation eligibility for this position.
- Training and internal career growth opportunities.
- Flexible time off.
- 12 weeks of parental leave for primary and secondary caregivers.
- Snacks and drinks for onsite employees.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
