Senior Injury Claims Adjuster- Auto Liability

Gallagher•Lower Allen Township, PA

1d•Remote

About The Position

At Gallagher Bassett, the Senior Injury Claims Adjuster handles high-exposure and litigated auto liability claims from inception through resolution. The role involves complex bodily injury investigations, coverage analysis, liability determination, settlement negotiations, mediation participation, and partnership with defense counsel. The position handles claims nationwide and is eligible for fully remote work. The adjuster investigates, evaluates, and resolves Auto Liability claims, using claims experience and analytical skills to make informed decisions. The role includes extensive interaction with parties involved in the claims process, providing empathetic customer service to claimants on behalf of clients, and working with clients to develop innovative solutions and improve claims management. Claims must be handled in accordance with client and corporate policies, procedures, industry practices, and statutory, regulatory, and ethical requirements. The adjuster documents and communicates claim activity promptly and efficiently.

Requirements

High school diploma.
Minimum of 5 years of related claims experience.
Appropriate licensing and/or certification in all states in which claims are handled.
Knowledge of accepted industry standards and practices.
Computer experience with related claims and business software.
Active adjuster licenses for Texas, Florida, and Georgia are specified in the posting.

Nice To Haves

Extensive experience handling high-exposure and litigated auto liability claims from inception through resolution.
Experience with complex bodily injury investigations, coverage analysis, liability determination, settlement negotiations, and mediation participation.
Experience partnering with defense counsel throughout litigation.
Claims experience in a third-party administrator (TPA) environment.
Experience managing multi-jurisdictional claim exposures.
Bachelor's degree.

Responsibilities

Analyze claims exposure, determine an appropriate course of action, and resolve claims.
Communicate extensively with parties involved in the claim process to support effective communication and resolution.
Provide empathetic customer service to claimants on behalf of clients throughout the claims process.
Handle claims in accordance with client and corporate policies, procedures, standard methodologies, and statutory, regulatory, and ethical requirements.
Document and communicate claim activity timely and efficiently.
Investigate, evaluate, and resolve Auto Liability claims using claims experience and analytical skills.
Partner with clients to deliver innovative solutions and enhance the claims management process.
Think critically, solve problems, plan, and prioritize activities to serve clients effectively.
Partner with defense counsel throughout the litigation process.