Team Manager - Liability

Crawford & Company•New Orleans, LA

5d•$5,810 - $107,536•Remote

About The Position

Crawford & Company is seeking a Team Manager - Liability to lead claims management and supervise the investigation, management, and timely disposition of Liability claims in accordance with account, carrier, and company guidelines. The role also assists the VP and/or Assistant VP of Claims in managing the Service Center. The manager oversees claim assignments, file quality, compliance, employee performance and development, and workflow across the Risk Tech Claim System and ancillary systems.

Requirements

Bachelor's degree or equivalent experience.
Five or more years of progressive experience as a Claim Examiner or equivalent, demonstrating technical expertise in handling complex cases with judgment and discretion.
Excellent verbal and written communication skills.
Analytical ability.
Good mathematical aptitude.
Good organizational and interpersonal skills.
Ability to effectively manage, supervise, and develop employees.
Thorough knowledge of services delivered by the branch office.
In-depth knowledge of insurance coverages, practices, and negotiating skills.
Familiarity with legal, medical, and technical disciplines.
Where applicable, must have passed state licensing requirements for the lines of insurance handled.
Settlement authority is governed by internal, client, and/or carrier guidelines.

Nice To Haves

Previous supervisory experience.
Industry designations preferred but not required, including IIA, AIC, AEI, and/or CPCU.

Responsibilities

Establish and communicate performance standards and objectives, conduct performance appraisals, and administer corrective action in accordance with human resource policies and procedures.
Recommend or approve salary adjustments, promotions, transfers, and dismissals; administer company HR policies and procedures and ensure compliance.
Counsel team members on education and job opportunities that support career development, and keep staff informed about departmental and company developments.
Review, analyze, and assign losses to claim examiners with directives; ensure directives are followed and workloads are balanced against staffing models.
Recommend ways to improve productivity and ensure timely claim closures.
Review files daily and provide instructions on further requirements based on best-practice standards.
Assist with reserve recommendations and approvals; coach staff on investigations, damage and medical evaluations, reserving, and settlement techniques.
Ensure staff adhere to internal and external compliance standards, protocols, and large-loss reporting guidelines.
Attend and prepare staff for claim reviews with clients, carriers, and brokers.
Keep the VP or Assistant VP of Claims informed of activities and problems, and refer matters beyond the role’s authority or expertise for direction.
Work within and organize workflows in the Risk Tech Claim System and ancillary systems to maximize productivity; assist with training staff in their use.
Perform other related work as required or requested.