Liability Claims Manager
About The Position
The Liability Claims Manager provides strategic, operational, and technical leadership for the Liability Claims Unit. The role oversees administration and resolution of general liability, professional liability, and property claims while ensuring compliance with applicable laws, regulations, client service standards, and company best practices. The manager leads and develops claims staff, drives quality claim outcomes, establishes and monitors performance standards, and promotes exceptional customer service. The position supports organizational goals through effective claim management, workforce development, operational excellence, and regulatory compliance. The role directly supervises claims supervisors, senior claims professionals, and other assigned staff. Responsibilities include hiring, onboarding, training, coaching, performance management, disciplinary action, and professional development. The manager provides technical guidance and authority on complex, high-exposure, and litigated claims. Occasional travel may be required for meetings, training, client visits, or claim-related matters. Claims Resolution Corporation, Inc. is an Equal Opportunity Employer. The job description is not exhaustive, and duties or responsibilities may change or be assigned without notice.
Requirements
- Bachelor's degree in Business, Risk Management, Insurance, Legal Studies, or a related field; or an equivalent combination of education and experience.
- At least 10 years of progressively responsible experience handling General Liability, Professional Liability, and Property Claims.
- Previous leadership experience with demonstrated success in team development, operational management, and achievement of business objectives.
- Extensive knowledge of claims laws, regulations, litigation management, coverage analysis, reserving practices, and jurisdictional issues.
- Strong understanding of New Jersey Title 59 and public entity liability claim-handling requirements.
- Exceptional verbal and written communication skills.
- Proficiency with claims management systems, reporting tools, and Microsoft Office applications.
Nice To Haves
- CPCU, AIC, ARM, SCLA, or other insurance industry designations.
- Experience managing claims within a third-party administrator (TPA), public entity, insurance carrier, or risk management environment.
- Multi-state liability claims management experience.
Responsibilities
- Ensure quality management and timely resolution of liability and property claims in accordance with company guidelines, industry best practices, and applicable legal requirements.
- Oversee claim investigations, reserving practices, settlement strategies, litigation management, and claim disposition activities.
- Review and approve reserve and settlement requests that exceed subordinate authority levels.
- Ensure execution of established Best Practices and implementation of continuous-improvement action plans focused on favorable claim outcomes.
- Ensure compliance with applicable legal statutes, regulatory requirements, policy provisions, and company guidelines.
- Maintain knowledge of claims laws, regulations, jurisdictional requirements, and liability claim-handling standards, including New Jersey Title 59 and other relevant state-specific regulations.
- Supervise quality assurance programs and claim audits to ensure compliance with established standards.
- Use audit results, performance metrics, and business trends to drive process improvements and enhance claim outcomes.
- Conduct performance evaluations, establish measurable goals, provide coaching and feedback, and address performance concerns promptly.
- Manage escalated claim and account issues to ensure prompt and seamless resolution.
- Directly supervise claims supervisors, senior claims professionals, and other assigned staff.
- Hire, onboard, train, coach, manage performance, take disciplinary action, and support professional development of team members.
- Lead, coach, mentor, and develop supervisory and claims staff to maximize individual and team performance.
- Provide technical guidance and authority on complex, high-exposure, and litigated claims.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
