Liability Claims Specialist

Central Insurance•Alpharetta, GA

1d•Hybrid

About The Position

Central Insurance is hiring a Liability Claims Specialist to join its growing Claims team. The specialist ensures high-quality claim handling by making coverage determinations, investigating losses, independently assessing company exposure, and moving cases toward timely resolution. The role relies on liability claim expertise to provide help and support, while delivering customer service and innovation grounded in integrity, relationships, and excellence. The position manages casualty claims across Personal and Commercial underwriting verticals, from investigation and evaluation through negotiation and settlement. It is full-time and may be hybrid or remote depending on location, with listed work locations in Van Wert, Ohio; Dublin, Ohio; Waltham, Massachusetts; Alpharetta, Georgia; and Irving, Texas. Travel is required as needed. The hiring range is $92,500–$130,000. Starting pay depends on factors including relevant experience, education, skills, and certifications. Central describes its total rewards package as supporting employees’ financial, health, career, and retirement objectives, and notes health and wellness benefits, flexibility, work-life balance, generous paid leave, and long-term financial security.

Requirements

Ability to obtain and maintain all required state department of insurance adjusting licenses and continuing education within 90 days of employment.
Bachelor’s degree and 2 years of related experience, or an associate degree and 3 years of related experience, or 4 years of related experience.
Travel as needed.

Nice To Haves

CPCU, SCLA, or AIC designation.
Claims experience in both Personal Lines and Commercial Lines.
Litigation management experience.
Experience drafting coverage letters.
Working knowledge of contracts and risk transfer concepts.

Responsibilities

Manage an assigned volume of casualty claims within Personal and Commercial underwriting verticals.
Investigate, evaluate, negotiate, and settle assigned claims within authority limits.
Develop and follow strategic action plans throughout the life of each file.
Set expectations, build rapport, and respond to requests in a timely manner to provide proactive hospitality.
Build relationships and communicate appropriately with agency partners and internal and external stakeholders.
Conduct thorough, proactive liability claim investigations, including use of ISO.
Recognize, investigate, refer, and communicate appropriately regarding subrogation.
Set accurate initial reserves in a timely manner and continually review their accuracy in light of ultimate probable exposure.
Manage liability files toward swift resolution of exposures that warrant settlement.
Detect and mitigate fraud during claim investigations.
Consider file expenses appropriately and use approved suppliers.
Manage paid losses appropriately, pay what is fair and owed, and settle claims at the optimal time in the life of the file.
Monitor and collaborate with defense counsel on litigation strategy and development throughout the litigation process.
Assist team development by providing subject matter expertise, learning support, and onboarding assistance.
Complete assigned training.
Handle assigned special projects.