General Liability Claims Manager

MSIG USA•Cincinnati, OH

20h•$180,000 - $225,000

About The Position

MSIG USA is the U.S.-based subsidiary of MS&AD Insurance Group Holdings, Inc., a global property and casualty insurer. The General Liability Claims Manager provides leadership, technical oversight, and management of General Liability claims. The role oversees complex, high-severity, coverage-sensitive, and litigated claims to ensure they are handled in accordance with policy provisions, legal and regulatory requirements, and company procedures and best practices. The manager leads a claims team responsible for coverage oversight and timely recognition, analysis, escalation, and communication of coverage issues. The position ensures appropriate investigation, evaluation, reserving, litigation management, documentation, and resolution, while providing responsive service to insureds, claimants, brokers, internal partners, and other stakeholders. It also includes direct management of selected complex claims, quality and compliance reviews, team development, and participation in special projects.

Requirements

Bachelor’s degree from a four-year college or university.
10+ years of related property and casualty claims experience, including significant experience handling Excess casualty claims.
5+ years of management or supervisory experience.
Active license to practice law in at least one U.S. jurisdiction.
Advanced claims technical training with demonstrated expertise in investigation, coverage analysis, claim evaluation, negotiation, reserving, and litigation management.
Strong working knowledge of Commercial General Liability policies and Excess/Umbrella coverage.
Demonstrated leadership and claims management ability.
Strong verbal and written communication skills.
Effective interpersonal, negotiation, problem-solving, and decision-making skills.
Ability to provide technical direction on complex, high-severity, and coverage-sensitive casualty claims.

Nice To Haves

Juris Doctor (J.D.) degree.
CPCU or other advanced claims training/designation.

Responsibilities

Review and assign new loss notices and oversee timely, effective handling of General Liability claims.
Provide technical direction on complex, high-severity, coverage-sensitive, and litigated claims.
Review open claim files for appropriate investigation, coverage analysis, reserving, evaluation, documentation, reporting, and resolution strategies.
Monitor claim reserves and expenses in relation to anticipated exposures and claim handling procedures.
Guide the team on Commercial General Liability coverage issues and communication of coverage positions.
Oversee litigation strategies, including litigation plans, cost management, negotiations, and resolution.
Ensure required claims are reported to Home Office Claim Staff and reinsurers.
Maintain required licenses, certifications, and designations.
Ensure claims handling and documentation comply with company policies and procedures, regulatory requirements, and applicable laws.
Conduct quality assurance audits and periodic open-claim reviews; participate in Home Office audits and claim reviews.
Keep the team informed about relevant legal developments, claim standards, and General Liability best practices.
Partner with Underwriting and other business areas on significant claims, coverage considerations, and claim trends.
Lead, coach, and develop claims professionals, providing feedback, technical guidance, and career development support.
Support recruiting, hiring, onboarding, training, work assignment, and performance management.
Develop and support training in General Liability, coverage analysis, investigation, evaluation, negotiation, litigation management, and claim resolution.
Delegate work according to team members’ experience and expertise and establish clear expectations and accountability.
Foster collaboration, sound decision-making, continuous improvement, and strong results.
Provide responsive service and maintain effective claim-status and significant-development communications with insureds, claimants, brokers, and other stakeholders.
Participate in claim reviews, client meetings, teleconferences, and service presentations as appropriate.
Build working relationships with Underwriting and other internal business partners.
Handle or directly manage selected complex General Liability claims when appropriate.
Participate in special projects and assignments as needed.
Interview, hire, train, assign and direct work, provide performance feedback and coaching, support employee development, and address performance or operational concerns.