General Liability Claims Specialist

CNA Insurance • Downers Grove, IL

9d • $54,000 - $103,000 • Hybrid

About The Position

This individual contributor position works under moderate direction and within defined authority limits to manage commercial claims with moderate to high complexity and exposure for a specific line of business. The role investigates and resolves claims according to company protocols and quality and customer service standards, with regular communication with customers and insureds. The position may be dedicated to specific account(s) and offers a flexible, hybrid work schedule. It is available in any location near a CNA office.

The specialist manages claim inventory, verifies policy coverage, conducts investigations, establishes reserves, develops resolution strategies, negotiates settlements, and authorizes disbursements within authority limits. The role collaborates with customers, insureds, claimants, business partners, counsel, suppliers, experts, and internal resources to resolve claims, manage expenses, identify recovery or fraud opportunities, and maintain compliance with relevant regulatory requirements. The position may also mentor or coach less experienced claim professionals and perform additional duties as assigned.

Requirements

• Bachelor's degree or equivalent experience.
• Typically, a minimum of four years of relevant experience, preferably in claim handling.
• Candidates who have successfully completed the CNA Claim Training Program may be considered after two years of claim handling experience.
• Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
• Solid working knowledge of the commercial insurance industry, products, policy language, coverage, and claim practices.
• Solid verbal and written communication skills, including the ability to build positive working relationships and present information to customers, claimants, and senior management.
• Ability to develop collaborative business relationships with internal and external work partners.
• Ability to exercise independent judgment, solve moderately complex problems, and make sound business decisions.
• Demonstrated investigative experience, analytical mindset, and critical thinking skills.
• Strong work ethic and demonstrated time-management and organizational skills.
• Ability to manage multiple priorities in a fast-paced, collaborative environment while maintaining high productivity.
• Developing ability to negotiate low- to moderately complex settlements.
• Adaptability to a changing environment.
• Knowledge of Microsoft Office Suite and ability to learn business-related software.
• Demonstrated ability to value diverse opinions and ideas.

Nice To Haves

• Professional designations are a plus (e.g., CPCU).

Responsibilities

• Manage moderate to high complexity and exposure commercial claims by verifying policy coverage, investigating claims, developing and employing resolution strategies, and authorizing disbursements within authority limits.
• Provide professional, timely customer service to insureds, claimants, and business partners, including regular updates and prompt responses to inquiries and information requests.
• Verify coverage and establish timely, adequate reserves by interpreting policy language, partnering with coverage counsel on complex matters, estimating claim valuation, and following claim handling protocols.
• Investigate compensability, liability, and covered damages by gathering relevant information and documents, taking recorded statements, and working with experts and other parties as needed.
• Build and maintain working relationships with internal and external partners, suppliers, and experts to resolve claims effectively.
• Determine liability and compensability, negotiate settlements, authorize claim disbursements within authority limits, and escalate matters to a manager when appropriate.
• Manage expenses by resolving claims promptly and accurately, selecting and overseeing appropriate resources, and delivering high-quality service.
• Identify subrogation and salvage opportunities or potential fraud, and refer matters to appropriate Recovery or SIU resources for further investigation.
• Meet quality and cycle-time standards, follow company guidelines, maintain proper documentation, and issue appropriate claim disbursements.
• Maintain compliance with state and local regulatory requirements and stay current on commercial insurance laws, regulations, and trends for the line of business.
• May mentor or coach less experienced claim professionals.
• May perform additional duties as assigned.

Benefits

• Comprehensive and competitive benefits package intended to support employees' and their family members' physical, financial, emotional, and social wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level