Team Manager - Liability

Crawford•New Orleans, LA

4d•Remote

About The Position

Crawford & Company is hiring a Team Manager - Liability to lead claims management work and supervise the investigation, management, and timely disposition of Liability claims in accordance with account, carrier, and company guidelines. The role assists the VP and/or Assistant VP of Claims in managing the Service Center. The Team Manager establishes performance standards and objectives, evaluates performance, addresses deficiencies, and recommends or approves personnel actions. The position supports employees’ career development, communicates company and department updates, and ensures compliance with human resource policies and applicable standards. The role reviews and assigns claims, provides direction on file handling, balances workloads, and promotes productivity and timely closures. It supports reserve recommendations and approvals, coaches and trains staff on investigations, evaluations, reserving, and settlement practices, and prepares for and participates in claim reviews with clients, carriers, and brokers. The Team Manager reports relevant activities and issues to the VP or Assistant VP of Claims and uses the Risk Tech Claim System and related systems to organize workflows and support productivity. The posting describes this as a work-from-home opportunity and highlights Crawford benefits, an employee referral bonus program, and access to employee discounts.

Requirements

Bachelor's degree or equivalent experience.
Five or more years of progressive experience as a Claim Examiner, or equivalent, demonstrating technical expertise in handling complex cases with judgment and discretion.
Excellent verbal and written communication skills.
Analytical ability.
Good mathematical aptitude.
Good organizational and interpersonal skills.
Ability to manage, supervise, and develop employees effectively.
Thorough knowledge of services delivered by a branch office.
In-depth knowledge of insurance coverages, practices, and negotiating skills.
Familiarity with legal, medical, and technical disciplines.
Where applicable, must have passed state licensing requirements for the line(s) of insurance handled.

Nice To Haves

Previous supervisory experience is desirable.
Industry designations are preferred but not required, including IIA, AIC, AEI, and/or CPCU.

Responsibilities

Establish and communicate performance standards and objectives, and conduct performance appraisals.
Administer corrective action for performance deficiencies in accordance with human resource policies and procedures.
Recommend or approve salary adjustments, promotions, transfers, and dismissals.
Administer company human resource policies and procedures, communicate them to staff, and ensure compliance.
Counsel team members on educational and job opportunities that support career development; keep staff informed about department and company developments through periodic meetings.
Review, analyze, and assign losses to the appropriate claim examiner with directives, and ensure directives are carried out appropriately.
Balance workloads in accordance with defined staffing models and recommend improvements to productivity and timely claim closures.
Review files daily and provide instructions on additional requirements based on best-practice standards.
Assist with reserve recommendations and approvals.
Coach personnel on investigations and damage or medical evaluations, and train them on reserving evaluations and settlement techniques.
Ensure staff adherence to internal and external compliance standards and large-loss reporting protocols.
Attend and prepare staff for claim reviews with clients, carriers, and brokers.
Keep the VP or Assistant VP of Claims informed verbally and in writing about activities and problems, and refer matters outside the role’s authority or expertise for direction.
Use the Risk Tech Claim System and ancillary systems, and organize their workflows to maximize productivity.
Assist with training new and existing staff in the use of the Risk Tech Claim System and other systems.
Perform other related work as required or requested.