GPS HST - Strategy, Growth and Transformation - Workflow Process Automation Optimization (WPAO) – Functional Team Lead
About The Position
Deloitte is seeking a knowledgeable and collaborative Functional Team Lead to support a Workflow Process Automation Optimization (WPAO) workstream project within its Government and Public Services (GPS) practice. The role guides a cross-functional team and partners with client groups and the development team to design and implement solutions that optimize client workloads and resolve issues across multiple stakeholder areas. The position leads functional analysts, consultants, and developers; collaborates on system automation and process optimization; facilitates executive-level meetings; reviews client deliverables; advises on client communications and issue escalation; and supports analysis and resolution of TEDS system issues. The role also engages stakeholders across operational areas to ensure workflow enhancements meet business and technical requirements. The position is available in Austin, Texas, or Hermitage, Tennessee, and may involve travel averaging 0–20%, depending on the work and clients served.
Requirements
- Bachelor's degree in Business Administration, Public Administration, or a related field.
- At least 2 years of experience in the Integrative Eligibility or Medicaid systems space.
- Strong understanding of batch processes, business exceptions, and worker process flows.
- Proven team leadership experience and ability to foster collaboration in complex stakeholder environments.
- Excellent communication skills, including the ability to explain technical or operational concepts to diverse audiences.
- Strong analytical and problem-solving abilities, a process-improvement mindset, and the ability to investigate ambiguous problems.
- Ability to travel 0–20% on average, depending on the work and clients served.
- Ability to work independently and collaboratively in a team-oriented environment.
- Strong analytical and problem-solving skills.
- Effective written and verbal communication skills.
- Meticulous attention to detail and quality of work product.
- Ability to build and sustain professional relationships with clients and team members.
- Ability to facilitate discussions and gather information from diverse stakeholder groups.
- Ability to manage multiple priorities in a fast-paced, dynamic environment.
- Strong organizational and time-management skills.
- Ability to lead project tasks or workstreams with limited supervision.
- Ability to mentor and guide junior team members.
- Ability to meet deadlines while balancing competing priorities.
Nice To Haves
- Experience supporting Integrated Eligibility, Human Services, Medicaid, SNAP, TANF, Child Welfare, Workforce, or other public-sector health and human services programs.
- Experience with state government technology modernization or large-scale system implementation initiatives.
- Experience documenting current- and future-state business processes, use cases, business rules, operational procedures, and process-improvement recommendations.
Responsibilities
- Lead and mentor a cross-functional team of functional analysts, consultants, and developers, aligning goals, priorities, and delivery timelines.
- Collaborate with team members to identify, design, and implement system automations and process optimization solutions.
- Facilitate and lead executive-level leadership meetings, providing updates, insights, and strategic recommendations.
- Oversee reviews of key client deliverables to ensure accuracy, completeness, and alignment with client needs.
- Guide client communication strategies, including messaging, issue resolution methods, and escalation pathways.
- Support analysis of TEDS system issues, coordinate with other workstreams to identify root causes, and recommend solutions.
- Engage stakeholders across operational areas to ensure workflow enhancements meet business and technical requirements.
Benefits
- Broad range of employee benefits.
- May be eligible to participate in a discretionary annual incentive program, subject to applicable program rules and performance factors.
- Opportunities for on-the-job learning, formal development programs, skill building, leadership opportunities, and mentorship.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
