Patient Access Team Lead

Bone and Joint Center, S.C. • Wausau, WI

21h • $20 - $29

About The Position

The Patient Access Team Lead leads team members while providing customer service and supporting patient access operations. The role combines team leadership, scheduling, insurance verification, and patient interactions. The team lead answers patients’ questions by phone and in person, schedules appointments, checks patients in, verifies insurance, and works closely with nursing staff to ensure patients are scheduled appropriately with providers. Training is provided.

Requirements

• High school diploma or equivalent.
• Patience and ability to work with people at all levels, internally and externally.
• Compassion for patients.
• Excellent written and verbal communication skills.

Responsibilities

• Engage with and lead team members.
• Answer patients’ questions by phone and in person.
• Schedule appointments and check patients in.
• Verify insurance.
• Work with nursing staff to ensure appropriate scheduling with providers.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED