Teller Team Lead - Jamestown

First Community Credit Union • Jamestown, ND

18h

About The Position

The Teller Team Lead supports FCCU’s goal of meeting members’ financial needs through extraordinary personal service. The role greets and assists members in person, by telephone, and by email, builds relationships, and uses product knowledge to recommend financial products and services. It also oversees branch cash levels and vault security, follows risk-control guidelines, and leads department staffing and employee development.

Requirements

• High school diploma or GED.
• Previous cash-handling experience.
• Ability to train others and demonstrate strong leadership qualities.
• Competitive team player with a positive attitude and willingness to learn and adapt to change.
• Written and verbal communication ability.
• Detail-oriented and able to work in a fast-paced member service environment.

Responsibilities

• Provide professional, high-quality customer service to members while maintaining the credit union’s tradition of community trust.
• Greet members in person, by telephone, or by email and develop and nurture member relationships.
• Manage branch cash levels, including ordering cash, following assigned cash levels, verifying received cash, filling teller cash orders, maintaining vault security, and balancing vault cash nightly.
• Use product knowledge to cross-sell financial products and services to meet members’ current and future financial needs.
• Follow guidelines and policies intended to limit risk exposure for the credit union and its members, applying knowledge and logic to transactions and member interactions.
• Manage department recruiting, staffing, training and development, timekeeping, and performance management.

Benefits

• 11 paid federal holidays.
• 401(k) match.
• Fully paid single medical, dental, and vision coverage.
• Support for family and work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED