AV Team Lead

TEKsystems • New York, NY

18h • $45 - $48 • Onsite

About The Position

The Audio-Visual Support Concierge Team Lead leads the AV Support Concierge team's day-to-day operations and ensures service quality across conference room technologies, events, and executive support. This hands-on leadership role combines advanced AV expertise with people leadership, operational oversight, and stakeholder management. The Team Lead is a technical escalation point and team mentor, helping ensure conference room technologies, collaboration platforms, and live events operate smoothly across the business.

The role oversees team priorities, workload allocation, resource coverage, performance against service levels and operational objectives, coaching and performance management, and knowledge sharing. It also includes hands-on operation, maintenance, troubleshooting, and repair of AV systems; room health checks and pre-meeting checks; live event production and support; and partnership with business stakeholders to deliver tailored collaboration solutions. The Team Lead recommends enhancements and operational improvements and leads initiatives in standardization, innovation, and operations.

This is a contract-to-hire position based fully onsite in New York, NY. The pay range is $45.00–$48.00 per hour. The posting states that eligible benefits for this temporary role may include medical, dental and vision coverage; critical illness, accident, and hospital coverage; a 401(k) plan; life and disability insurance; a Health Spending Account; transportation benefits; an Employee Assistance Program; and time off or leave.

Requirements

• Advanced knowledge of audio-visual signal flow and conference room technologies.
• Expertise across AV platforms and devices including Crestron, Poly, Cisco, Zoom, Microsoft Teams, Google Meet, and Webex.
• Exemplary leadership, communication, and follow-up skills.
• Ability to balance hands-on technical responsibilities with team leadership obligations.
• Ability to influence stakeholders and build strong working relationships across organizational levels.
• Strong organizational, planning, and prioritization skills.
• Customer-focused approach and ability to excel in fast-paced environments.

Responsibilities

• Lead, mentor, and develop team members through regular coaching, feedback, and performance management.
• Set team priorities, assign workloads, and ensure resource coverage for meetings, events, and daily operations.
• Foster a collaborative, accountable, customer-first team culture.
• Monitor team performance against service levels, support metrics, and operational objectives.
• Conduct team meetings and knowledge-sharing sessions to promote consistency and continuous improvement.
• Independently operate, maintain, troubleshoot, and repair AV systems and peripherals.
• Oversee daily health checks of conference rooms and collaboration technologies.
• Conduct or coordinate pre-meeting AV checks for executive meetings, client presentations, and high-profile events.
• Troubleshoot, upgrade, and replace AV hardware and components while minimizing business disruption.
• Schedule and coordinate AV support resources for executive meetings, client presentations, town halls, and special events.
• Provide hands-on live event production, monitoring, and support.
• Partner with business stakeholders to understand requirements and provide tailored AV solutions.
• Advise stakeholders on conference room technologies, event planning, and collaboration solutions.
• Communicate technical issues, risks, and mitigation plans in real time during critical meetings and events.
• Deliver proactive communication and service to ensure exceptional customer experiences.
• Support after-hours and weekend events as required by business needs.
• Partner with business leaders and workplace teams on AV technologies and collaboration solutions.
• Recommend technology enhancements and operational improvements that improve reliability, scalability, and user experience.
• Lead initiatives involving standardization, innovation, and operations.

Benefits

• Medical, dental, and vision coverage, subject to eligibility.
• Critical illness, accident, and hospital coverage, subject to eligibility.
• 401(k) retirement plan with pre-tax and Roth post-tax contribution options, subject to eligibility.
• Voluntary life and AD&D insurance for employees and dependents, subject to eligibility.
• Short- and long-term disability coverage, subject to eligibility.
• Health Spending Account (HSA), subject to eligibility.
• Transportation benefits, subject to eligibility.
• Employee Assistance Program, subject to eligibility.
• Time off or leave, including PTO, vacation, or sick leave, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed