AV Team Lead
About The Position
The Audio-Visual Support Concierge Team Lead leads the day-to-day operations of the AV Support Concierge team and ensures high-quality service across conference room technologies, events, and executive support. This hands-on leadership role combines advanced AV expertise with people leadership, operational oversight, and stakeholder management. The Team Lead serves as a technical escalation point and team mentor, helping ensure conference room technologies, collaboration platforms, and live events operate reliably across the business. The role also partners with business stakeholders and workplace teams on AV and collaboration solutions, recommends technology and operational improvements, and leads standardization and innovation initiatives. The position is a contract-to-hire role based fully onsite in New York, NY. Pay is $45.00–$48.00 per hour.
Requirements
- Advanced knowledge of audio-visual signal flow and conference room technologies.
- Expertise with AV platforms and devices including Crestron, Poly, Cisco, Zoom, Microsoft Teams, Google Meet, and Webex.
- Exemplary leadership, communication, and follow-up skills.
- Ability to balance hands-on technical responsibilities with team leadership obligations.
- Ability to influence stakeholders and build strong working relationships across all organizational levels.
- Strong organizational, planning, and prioritization skills.
Responsibilities
- Lead, mentor, and develop AV Support Concierge team members through coaching, feedback, and performance management.
- Set team priorities, assign workloads, and ensure appropriate resource coverage for meetings, events, and daily operations.
- Foster a collaborative, accountable, customer-first team culture.
- Monitor team performance against service levels, support metrics, and operational objectives.
- Conduct team meetings and knowledge-sharing sessions to promote consistency and continuous improvement.
- Operate, maintain, troubleshoot, and repair AV systems and peripherals.
- Oversee daily health checks of conference rooms and collaboration technologies.
- Conduct or coordinate pre-meeting AV checks for executive meetings, client presentations, and high-profile events.
- Troubleshoot, upgrade, and replace AV hardware and components while minimizing business disruption.
- Schedule and coordinate AV support resources for executive meetings, client presentations, town halls, and special events.
- Provide hands-on live-event production, monitoring, and support.
- Partner with business stakeholders to understand requirements and deliver tailored AV solutions.
- Advise stakeholders on conference room technologies, event planning, and collaboration solutions.
- Communicate technical issues, risks, and mitigation plans in real time during critical meetings and events.
- Ensure strong customer experiences through proactive communication and service excellence.
- Provide after-hours and weekend event support as required by business needs.
- Act as a strategic partner to business leaders and workplace teams regarding AV technologies and collaboration solutions.
- Recommend technology enhancements and operational improvements that improve reliability, scalability, and user experience.
- Lead initiatives involving standardization, innovation, and operations.
Benefits
- Medical, dental, and vision coverage, if eligible.
- Critical illness, accident, and hospital coverage, if eligible.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions available, if eligible.
- Voluntary life and AD&D insurance for the employee and dependents, if eligible.
- Short- and long-term disability coverage, if eligible.
- Health Spending Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off or leave, including PTO, vacation, or sick leave, if eligible.
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What This Job Offers
Career Level
Manager
Education Level
No Education Listed
