Team Beauty Lead - Full Time

Belk•Staunton, VA

22h

About The Position

The Team Beauty Lead drives personal and department-wide results while building personalized client relationships and sharing enthusiasm for cosmetic, beauty, and fragrance trends. The role uses engaging selling behaviors and strategies to improve the customer experience and executes promotions, special events, and customer outreach initiatives across multiple beauty brands. The position calls for competitive drive and entrepreneurial confidence in a fast-paced commission environment. It is hourly and includes eligibility for monthly bonuses. The lead supports sales and customer service, develops associates’ product knowledge and selling skills, and helps create a positive, high-performing store culture. The role also supports merchandising, inventory accuracy, shortage control, store fulfillment, and coordination of team schedules with store leaders. The schedule is flexible based on business needs and includes nights, weekends, and holidays.

Requirements

At least 1 year of retail experience and a dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely, effective decisions that contribute to team and business success.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort using technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds.
Comfort and enjoyment in assisting customers with makeup application and skincare services.
Maintain all required professional licenses and certifications, including any state-specific demonstrator or cosmetology licenses required by applicable state and local regulatory boards.

Responsibilities

Take ownership and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Lead the team in providing excellent customer service, driving sales, achieving goals, and executing promotions and special events.
Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling performance- and service-strengthening behaviors.
Build personal and team product knowledge, suggestive selling behaviors, artistry skills, and expertise in industry tips and beauty trends; encourage repeat client interactions.
Support associate onboarding, teaching opportunities, and continued learning; use team meetings and one-on-one touch bases to review goals and performance results.
Ensure associates understand available inventory and product assortment, and use clienteling tools and technology to provide a personalized omnichannel experience.
Support store fulfillment in designated areas by accurately and efficiently executing omnichannel processes.
Support merchandising, replenishment, recovery, and cleanliness while maintaining visual merchandising and beauty hygiene standards and following vendor and company directives.
Partner with store leaders to align team schedules with business needs, traffic plans, and event strategies.
Adapt tactics and priorities in response to changing business needs.
Lead shortage control and inventory accuracy in designated areas by completing price changes, product transfers, and damaged-item processing promptly.
Promote team knowledge of inventory management, asset protection procedures, and safety guidelines.
Assist customers with makeup application and skincare services.