Team Lead-Camping

Bass Pro Shops•Lexington, KY

21h

About The Position

Under the supervision of the Group Sales or Department Manager, the Team Leader provides daily direction to associates in a store department. The role supports merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities. The Team Leader helps achieve departmental sales, gross margin, inventory shrinkage, and payroll goals while creating a pleasant and productive shopping experience for customers. The position assists with staffing, interviewing, selection recommendations, training, performance-appraisal input, scheduling, coaching, and motivating associates. It also helps resolve customer and associate concerns, supports special events, and maintains product knowledge, pricing and UPC integrity, inventory accuracy, assortments, displays, signage, and advertised-item pricing. The Team Leader assists customers with buying decisions and promotes programs such as CLUB Membership, VOC, and In-Store Pick-up. Other duties may be assigned.

Requirements

High school diploma or equivalent.
2 to 4 years of retail sales experience.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze certain reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and the ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Able to meet the listed physical requirements, including standing or walking throughout the shift and moving objects as described.

Nice To Haves

Supervisory experience.

Responsibilities

Support the Group Sales Manager or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain planograms established by the Corporate Office.
Help ensure a pleasant and productive shopping experience for customers.
Assist with staffing, interviewing, selection recommendations, training, performance-appraisal input, weekly scheduling, coaching, and associate motivation.
Resolve customer and associate concerns with the Group Sales Manager or Department Manager and Human Resources Manager.
Provide strong customer service and work toward better-than-company-average customer service results.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, assortment decisions, inventory accuracy, and the display, signage, and pricing of advertised items.
Assist with supervisory activities, including planning and assigning work, directing and evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free work environment.
Help customers make buying decisions by identifying and evaluating their needs and making product recommendations.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.