Camping Team Lead

Bass Pro Shops•Prairie Du Chien, WI

11d

About The Position

Under the supervision of the Group Sales or Department Manager, the Camping Team Lead gives daily direction to associates in a store department, including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The role supports departmental sales, gross margin, inventory shrinkage, and payroll goals while helping provide a pleasant and productive shopping experience for customers. The Team Lead helps staff, train, schedule, coach, and motivate associates; supports performance evaluations; and resolves customer and associate concerns with the relevant managers. The role maintains product expertise, conducts product demonstrations, executes merchandising directives and plan-o-grams, and assists with special events, pricing and UPC integrity, product assortments, inventory accuracy, and advertised displays. The position also helps customers make purchasing decisions and promotes programs such as CLUB Membership, VOC, and In-Store Pick-up. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Two to four years of experience in retail sales.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze certain reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the general public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills.
Ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.

Nice To Haves

Supervisory experience.

Responsibilities

Support the GSM or Department Manager in meeting departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain corporate plan-o-grams.
Help ensure customers have a pleasant and productive shopping experience and provide a high level of customer service.
Assist with staffing, interviewing, selection recommendations, associate training, performance appraisal input, and weekly work schedules.
Coach and motivate associates to support positive customer relations and a productive team environment.
Resolve customer and associate concerns in coordination with the GSM or Department Manager and Human Resources Manager.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, product assortments, inventory accuracy, and displays, signing, and pricing of advertised items.
Support supervisory responsibilities, including planning and assigning work, directing and evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free work environment.
Help customers make buying decisions by identifying and evaluating their needs and recommending products.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.