Camping Team Lead Full-Time

Bass Pro Shops•Tualatin, OR

11d

About The Position

Under the supervision of the Camping Department Manager, the Camping Team Lead gives daily direction to associates in a store department, including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The role supports departmental sales, gross margin, inventory shrinkage, and payroll goals while helping deliver a pleasant and productive shopping experience. The Team Lead supports staffing, interviewing, selection recommendations, training, performance appraisal input, scheduling, coaching, and associate motivation. The role helps resolve customer and associate concerns, maintains product expertise, and assists with special events, pricing and UPC accuracy, product assortments, inventory accuracy, and advertised-item displays. The position also helps carry out supervisory responsibilities under company policies and applicable laws, and assists customers with buying decisions and relevant programs.

Requirements

High school diploma or equivalent.
Two to four years of experience in retail sales.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze certain reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations to groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills.
Ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
Ability to stand and/or walk constantly during a shift.
Ability to occasionally ascend or descend ladders, stairs, ramps, and similar structures; repeat motions involving wrists, hands, or fingers; operate machinery, power tools, motor vehicles, or heavy equipment; and work in confined or noisy environments.
Ability to move objects up to 20 pounds constantly and occasionally move and lift objects up to 100 pounds or more using a team lift as needed.

Nice To Haves

Supervisory experience in retail sales.

Responsibilities

Support the GSM/DM in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain corporate plan-o-grams.
Help ensure a pleasant and productive shopping experience for customers.
Assist with department staffing, interviewing, selection recommendations, training, performance appraisal input, and weekly work schedules.
Coach and motivate associates to promote positive customer relations and a productive team-oriented environment.
Resolve customer and associate opportunities with the GSM/DM and HR Manager.
Maintain a high level of customer service and achieve better-than-company-average customer service results.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, assortments, inventory accuracy, and the display, signing, and pricing of advertised items.
Assist the GSM/DM with supervisory duties, including planning and assigning work, directing and evaluating performance, addressing complaints, and resolving problems.
Help maintain a positive, harassment-free work environment.
Assist customers with buying decisions by identifying and evaluating needs and making product recommendations.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.