Team Leader - Camping

Bass Pro Shops•Thornton, CO

10d

About The Position

Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to associates in the Camping department. The role supports merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities. The Team Leader helps achieve departmental sales, gross margin, inventory shrinkage, and payroll goals while promoting a pleasant and productive shopping experience and a positive, team-oriented work environment. The Team Leader provides daily direction, prepares task lists, executes merchandising directives, and maintains corporate plan-o-grams. The role supports staffing, interviewing, associate selection recommendations, training, performance appraisals, work scheduling, coaching, and resolution of customer and associate concerns. It also helps coordinate special events and maintain pricing and UPC integrity, assortments, inventory accuracy, and advertised-item displays and signage. The role maintains strong product knowledge, conducts product demonstrations for staff, and provides customer assistance by identifying needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. Duties are performed within company policies and procedures, with independent judgment used to assess needs, resolve problems, and recommend improvements to policies, procedures, and practices. Other duties may be assigned.

Requirements

High school diploma or equivalent.
2 to 4 years of experience in retail sales.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze certain reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the general public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills.
Ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Ability to analyze problems, perform needs assessments, and use independent judgment to adapt broad guidelines within company policies and procedures.

Nice To Haves

Supervisory experience is a plus.

Responsibilities

Support the Group Sales Manager or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain plan-o-grams established by the Corporate Office.
Help ensure a pleasant and productive shopping experience for customers.
Assist with staffing, interviewing, selection recommendations, training, performance appraisal input, and preparation of weekly work schedules.
Coach and motivate associates to support positive customer relations and a productive, team-oriented work environment.
Work with the Group Sales Manager or Department Manager and Human Resources Manager to resolve customer and associate concerns.
Maintain a high level of personal customer service and achieve customer service results better than the company average.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist in coordinating special events and maintaining pricing and UPC integrity, appropriate assortments, inventory accuracy, and the display, signing, and pricing of advertised items.
Assist with supervisory responsibilities, including planning and assigning work, directing and evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free work environment.
Help customers make buying decisions by identifying and evaluating their needs and recommending products.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
Medical benefits.
Dental insurance.
Vision insurance.
Health Savings Account.
Flexible Spending Account.
Voluntary benefits.
401(k) retirement savings.
Paid holidays.
Paid vacation.
Paid sick time.
Bass Pro Cares Fund.