Camping Team Lead Full-Time

Bass Pro Shops•Tualatin, OR

12d

About The Position

Under the supervision of the Camping Department Manager, the Camping Team Lead gives daily direction to associates in a store department. The role covers merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities. The Team Lead supports departmental sales, gross margin, inventory shrinkage, and payroll goals, and helps deliver a productive and welcoming shopping experience. The Team Lead assists with staffing, interviewing, training, scheduling, coaching, and performance evaluation, and works with department leadership and Human Resources to resolve customer and associate concerns. The position maintains product expertise, supports merchandising and special events, and helps ensure accurate pricing, inventory, displays, and advertised items. The role also helps customers make informed buying decisions and promotes programs such as CLUB Membership, VOC, and In-Store Pick-up. Other duties may be assigned.

Requirements

High school diploma or equivalent.
2 to 4 years of retail sales experience.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze reports.
Ability to effectively present information and respond to questions from managers, associates, customers, and the general public.
Ability to conduct meetings and presentations to groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
Ability to meet the stated physical requirements, including standing or walking throughout the shift and moving objects as specified.

Nice To Haves

Supervisory experience.

Responsibilities

Support the GSM/DM in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain corporate plan-o-grams.
Help ensure a pleasant and productive shopping experience for customers.
Assist with staffing, interviewing, selection recommendations, training, performance appraisal input, and weekly work schedules.
Coach and motivate associates to promote positive customer relations and a productive, team-oriented work environment.
Resolve customer and associate opportunities with the GSM/DM and HR Manager.
Maintain a high level of personal customer service and meet or exceed company customer service results.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, product assortments, inventory accuracy, and the display, signing, and pricing of advertised items.
Support supervisory responsibilities, including planning and assigning work, evaluating performance, addressing complaints, and resolving problems.
Provide a positive, harassment-free working environment for associates.
Help customers identify and evaluate their needs, make product recommendations, and promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.