Team Leader - Camping
About The Position
Under the supervision of the Group Sales or Department Manager, the Team Leader provides daily direction to associates in a store department, including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The role supports department sales, gross margin, inventory shrinkage, and payroll goals while helping deliver a pleasant and productive shopping experience. The Team Leader coordinates department staffing, training, schedules, and associate development with the Group Sales Manager or Department Manager and Human Resources Manager. The role also supports merchandising execution, pricing and inventory accuracy, special events, customer issue resolution, and supervisory activities in accordance with company policies and applicable laws. The Team Leader maintains product expertise and helps customers make informed buying decisions, including promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.
Requirements
- High school diploma or equivalent.
- Two to four years of experience in retail sales.
- Ability to calculate figures and amounts such as discounts, commissions, and percentages.
- Ability to read and analyze certain reports.
- Ability to present information effectively and respond to questions from managers, associates, customers, and the general public.
- Ability to conduct meetings and presentations to groups.
- Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale systems, and inventory management systems.
- Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Nice To Haves
- Supervisory experience.
Responsibilities
- Support the Group Sales Manager or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
- Provide daily direction to department associates and prepare to-do or task lists.
- Execute merchandising directives and maintain plan-o-grams established by the Corporate Office.
- Help ensure a pleasant and productive shopping experience for customers.
- Assist with staffing, interviewing, selection recommendations, training coordination, performance appraisal input, weekly work schedules, coaching, and associate motivation.
- Resolve customer and associate concerns in coordination with the Group Sales Manager or Department Manager and Human Resources Manager.
- Maintain a high level of personal customer service and achieve customer service results better than the company average.
- Maintain product expertise through ongoing training and conduct product demonstrations for staff.
- Assist with special events, pricing and UPC integrity, product assortment, inventory accuracy, and the display, signing, and pricing of advertised items.
- Assist with supervisory activities, including planning and assigning work, directing associates, evaluating performance, addressing complaints, and resolving problems.
- Promote a positive, harassment-free work environment.
- Help customers make buying decisions by identifying and evaluating needs, making product recommendations, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.
- Perform other duties as assigned.
Benefits
- Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
- Medical benefits.
- Dental benefits.
- Vision benefits.
- Health Savings Account.
- Flexible Spending Account.
- Voluntary benefits.
- 401(k) retirement savings.
- Paid holidays.
- Paid vacation.
- Paid sick time.
- Bass Pro Cares Fund.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
