Relationship Banker Team Lead - Bradley Square Branch

Regions Bank•Cleveland, TN

21h•$47,401 - $58,786•Onsite

About The Position

At Regions, the Relationship Banker – Team Lead meets with customers and prospects in person and by phone to understand their financial needs, then offers relevant products, services, and guidance to help them reach their financial goals. The role also coaches a team of bankers and oversees some branch activities when the Branch Manager is absent. It is suited to candidates with retail or sales experience who are interested in career growth and development. The position partners with branch leadership to guide branch activities, meet targets, develop customer relationships, support financial wellness in local communities, and provide a consistent customer experience. It also involves educating customers about consumer and business banking products and digital services, overseeing operational and compliance tasks, addressing escalated issues, and adhering to applicable policies, procedures, and regulations. The role requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). It is full-time, incentive-eligible, and eligible for overtime under the Fair Labor Standards Act for hours worked in excess of 40 per week.

Requirements

High school diploma or GED.
Two years of banking, sales, and/or customer service experience.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).

Nice To Haves

Bachelor’s degree.
Supervisory or management experience.

Responsibilities

Partner with the Branch Manager to guide and direct branch activities.
Meet branch targets and goals by identifying customer needs and providing guidance about Regions’ solutions.
Make outbound calls to customers and prospects to expand existing relationships and acquire new customers.
Partner with branch leadership on business development and foster financial wellness in local communities.
Coach junior-level bankers to strengthen product knowledge and help identify customer needs.
Educate and advise customers on Regions’ consumer and business products and services, including loan and deposit products.
Educate customers about digital banking options, including mobile, online, and ATM services.
Provide an optimal customer experience, including greeting customers and processing transactions as needed.
Oversee branch operational and compliance-related tasks and ensure teams understand procedural changes.
Resolve escalated issues, primarily when the Branch Manager is absent, including matters involving team scheduling, associate counseling, or input into hiring decisions.
Refer customers to internal experts when additional financial needs or goals are identified.
Follow bank processes and procedures and applicable laws and regulations; complete duties delegated by the Branch Manager and help manage, identify, and report operational risks.