Relationship Banker Team Lead - South Broad Branch

Regions Bank•Chattanooga, TN

1d•Onsite

About The Position

At Regions, the Relationship Banker – Team Lead meets with customers and prospects in person and by phone to identify their financial needs and offer appropriate products, services, and guidance to help them achieve their financial goals. The role also coaches a team of bankers and oversees some branch activities when the Branch Manager is absent. It is suited to candidates with retail or sales experience who are interested in career growth and development. The successful candidate is individually driven and competitive, works collaboratively toward shared goals, and demonstrates strong communication, leadership, and personalized customer-service skills.

Requirements

High school diploma or GED.
Two years of banking, sales, and/or customer service experience.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Excellent relationship-building skills.
Strong communication and customer focus.
Strong leadership skills.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS) is required.

Nice To Haves

Bachelor's degree.
Supervisory or management experience.

Responsibilities

Partner with the Branch Manager to guide and direct branch activities.
Achieve branch targets and goals by identifying customer needs and providing expert guidance on Regions' solutions.
Make outbound calls using customer and prospect lead lists to expand existing relationships and acquire new customers.
Partner with branch leadership on business development opportunities and promote financial wellness in local communities.
Coach junior bankers to strengthen product knowledge and improve their ability to identify customer needs.
Educate and advise customers about Regions' consumer and business products and services, including loan and deposit types.
Educate customers about digital banking offerings, including mobile, online, and ATM services.
Provide an optimal customer experience, including sharing responsibility for greeting customers and processing transactions.
Oversee branch operational and compliance tasks and ensure the team understands procedural changes.
Resolve escalated issues, primarily when the Branch Manager is absent; this may include team scheduling, counseling associates, and providing input into hiring decisions.
Refer customers to internal experts when additional financial needs or goals are identified.
Follow bank procedures and applicable laws and regulations, complete duties delegated by the Branch Manager, and help manage, identify, and report operational risks.