Relationship Banker Team Lead - South Broad Branch

Regions Bank•Chattanooga, TN

3d•$47,401 - $58,786•Onsite

About The Position

At Regions, the Relationship Banker – Team Lead meets with customers and prospects in person and by phone to understand their financial needs, then offers appropriate products, services, and guidance to help them reach their financial goals. The role also coaches a team of bankers and oversees certain branch activities when the Branch Manager is absent. It is suited to candidates with retail or sales experience who are interested in career growth and development. The successful candidate is individually driven and competitive, works collaboratively toward team goals, and brings strong communication and leadership skills and personalized customer service. The position is incentive eligible, participates in commission and formulaic incentive plans, and requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). It tracks hours worked beyond 40 per week and is eligible for overtime under the Fair Labor Standards Act.

Requirements

High school diploma or GED.
Two years of banking, sales, and/or customer service experience.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to manage multiple priorities simultaneously.
Excellent relationship-building skills.
Strong communication and customer focus.
Strong leadership skills.
Registration with the Nationwide Mortgage Licensing System and Registry (NMLS) is required.

Nice To Haves

Bachelor’s degree.
Supervisory or management experience.

Responsibilities

Partner with the Branch Manager to guide and direct branch activities.
Achieve branch targets and goals by identifying customer needs and providing expert guidance on Regions’ solutions.
Make outbound calls to customers and prospects using generated lead lists to expand relationships and acquire new customers.
Partner with branch leadership on new business development and foster financial wellness in local communities.
Coach junior-level bankers to strengthen product knowledge and improve their ability to identify customer needs.
Educate and advise customers on Regions’ consumer and business products and services, including loan and deposit products.
Educate customers about mobile, online, ATM, and other digital banking solutions.
Provide a consistent customer experience, including greeting customers and processing transactions as needed.
Oversee branch operational and compliance-related tasks and ensure teams understand procedural changes.
Resolve escalated issues, primarily in the Branch Manager’s absence, including team scheduling, associate counseling, and input into hiring decisions.
Refer customers to internal experts when additional financial goals or needs are identified.
Follow bank processes, procedures, laws, and regulations; complete duties assigned by the Branch Manager; and help manage, identify, and report operational risks.